What are the responsibilities and job description for the Front Desk Receptionist/Office Assistant position at Title Guaranty and Trust Company?
The Title Guaranty and Trust Company is a trusted title insurance agency providing professional and reliable service throughout the closing process for over 125 years.
Do you love people, staying organized, and making a great first impression? Our Title Company is searching for a Receptionist/ Assistant who is detail-driven, customer-focused, and brings a bubbly, welcoming personality to everything they do. This position plays a key role in creating an exceptional client experience while supporting important processing tasks behind the scenes.
Responsibilities:
- Greet and assist clients and visitors in a professional and friendly manner
- Answer incoming phone calls and direct them appropriately
- Handle incoming/outgoing mail, emails, and deliveries
- Maintain a clean and welcoming front office environment
- Obtain and organize client information in digital and paper files
- Assist in preparation of preliminary settlement statements (CDs/ALTA/HUDs) and ensure accuracy of all closing documentation
- Communicate with buyers, sellers, lenders, real estate agents, and attorneys for a smooth and seamless closing process
- Assist with collecting payoffs, verifying judgements, collecting realtor information and other general processing duties.
- Perform other administrative tasks as assigned to support the title and escrow team
Qualifications:
- High School Diploma
- Ability to multitask in a busy environment.
- Knowledge of FedEx, UPS, & USPS
- Strong communication skills and a friendly demeanor with customer service orientation
- Familiarity with multi-line phone systems and professional phone etiquette
- Team oriented with the ability to work independently
- Excellent organizational skills and effective time management abilities
- Typing proficiency with attention to detail for accurate documentation
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Familiarity with title production software (e.g., Aim , Qualia, SoftPro) and knowledge of the closing process, and real estate documents is a plus
Schedule:
- Monday to Friday, 8 AM to 5 PM
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Reception : 1 year (Preferred)
Work Location: In person