What are the responsibilities and job description for the Collections Specialist position at TITAN Aviation Fuels?
Collections Specialist
We are looking for an enthusiastic, highly organized, and resourceful Collections Specialist who thrives in a fast-paced environment and can successfully manage multiple priorities throughout the day. The ideal candidate is a critical thinker, communicates professionally, and can quickly assess situations and determine the appropriate course of action.
This position is responsible for daily accounts receivable activities, customer communication, payment processing, collections, credit monitoring, and maintaining accurate account information.
Key Responsibilities
• Monitor and respond to incoming work emails in a timely and professional manner.
• Respond to customer requests for account information, payment information, remittances, and other account-related questions.
• Process customer payments received by phone and email.
• Review and work the 30-Day Collections Report daily, following up on outstanding balances and documenting collection activity.
• Review and work the Credit Limits Report daily and address accounts requiring attention.
• Answer incoming phone calls and provide professional, helpful customer service.
• Review and work the Unapplied Payments Report daily to identify and properly apply payments to customer accounts.
• Research account discrepancies and use critical-thinking skills to determine appropriate solutions.
• Communicate with customers regarding balances, payments, account questions, and collection matters.
• Prioritize and manage multiple tasks while meeting daily deadlines and departmental goals.
• Maintain accurate and timely records of customer interactions, payments, and account activity.
• Work collaboratively with internal departments to resolve customer account issues.
• Identify potential account issues and escalate matters when appropriate.
Ideal Candidate
The successful candidate will be:
• Enthusiastic and positive with a strong work ethic.
• A multitasker who can effectively manage competing priorities.
• A critical thinker who can analyze a situation and find practical solutions.
• Comfortable making decisions in a fast-paced environment.
• Detail-oriented and highly organized.
• Comfortable communicating with customers by phone and email.
• Professional, dependable, and responsive.
• Comfortable working with financial information and confidential customer data.
• Able to work independently while also being a strong team player.
• Proactive in identifying problems and taking ownership of getting them resolved.
Skills & Qualifications
• Previous experience in Accounts Receivable, Collections, Credit, Customer Service, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to handle multiple priorities and meet daily deadlines.
• Strong problem-solving and analytical skills.
• Comfortable using email, Microsoft Office, and accounting/ERP systems.
• Ability to handle customer conversations professionally, including collection-related discussions.
• Ability to work independently and exercise good judgment.
What Success Looks Like
Success in this position means staying ahead of daily reports, responding promptly to customers, keeping payments accurately applied, following through on outstanding balances, and proactively identifying and resolving account issues. The ideal person will be someone the team can rely on to think critically, take initiative, and keep things moving even when priorities change.