Surveillance Operator

JOB DESCRIPTION SUMMARY:

Responsible for properly executing surveillance duties on assigned shift to adequately protect the life and property of customers, associates, and the company’s property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.

• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

• Generates necessary written reports regarding security-related incidents involving guests, Associates and/or the facility.

• Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings.

• Observes, documents, videotapes, and reports any unusual or suspicious activities on property.

• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.

• Reviews surveillance tapes and reports, providing detailed information to appropriate company officials and outside agencies, as needed.

• Held accountable for the accuracy and thoroughness of departmental records and reports.

• Make suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of company assets in mind.

• Maintains a working knowledge of the Company’s facilities, as well as special events on property in order to monitor customers and fellow Associates of same, whenever possible.

• Interacts with customers and Associates in a positive, professional manner.

• Facilitates the flow of information by attending regularly scheduled departmental meetings.

• May be designated as officer-in-charge to function as a supervisor for a shift.

• All other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required.