What are the responsibilities and job description for the PBX/ Reservationist position at Tioga Downs?
PBX/Reservationist
Come Join our Hotel Team!
The PBX Operator/Reservationist is the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity. Also responsible for receiving all guest requests and executing requests while communicating to other departments such as housekeeping and front desk. May also help out at the Front Desk, when needed.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Knowledge of PBX system and guest relations preferred. Previous guest service is preferred.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Benefits Include:
- Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
- Generous 401K plan - 100% Vested from the beginning!
- Medical, Dental, Vision and Life Insurance available for Full-Time Employees
- Paid Time Off, Sick Time and Holiday Pay
- Tuition Reimbursement *for eligible employees*
- Discounts available for Hotel, Restaurants, Spa Services, and more
Salary : $16