What are the responsibilities and job description for the Lead Buffet Operations Attendant position at Tioga Downs?
Lead Buffet Operations Attendant
Help Create Outstanding Dining Experiences Every Day
Are you a natural leader who enjoys working in a fast-paced hospitality environment? We're looking for a Lead Buffet Operations Attendant to help deliver exceptional guest experiences while guiding and supporting a high-performing team.
In this role, you'll lead daily buffet operations, ensure food quality and presentation standards are consistently met, and serve as a key connection between front-of-house and kitchen teams. If you're passionate about hospitality, teamwork, and creating memorable dining experiences, we'd love to meet you.
What You'll Do
- Lead and support buffet service team members throughout each shift
- Serve as the primary communication link between buffet attendants and kitchen staff
- Monitor buffet stations to ensure food is fully stocked, properly maintained, and presented to company standards
- Ensure food safety, cleanliness, and temperature guidelines are consistently followed
- Deliver a welcoming and guest-focused dining experience
- Share guest feedback, concerns, and compliments with management
- Train and onboard new team members on procedures, service standards, and best practices
- Coordinate daily assignments and team member break schedules
- Partner with cooks, servers, dishwashers, supervisors, and other departments to ensure smooth operations
- Assist with carving stations, dessert preparation, salad bar setup, and other service areas as needed
- Foster a positive, collaborative, and efficient work environment
- Support additional operational needs as assigned
What We're Looking For
- High school diploma or GED preferred
- At least 3 months of food service, restaurant, or kitchen experience
- Previous leadership or training experience is a plus
- Strong communication and interpersonal skills
- Ability to motivate, coach, and support team members
- Commitment to food safety, cleanliness, and operational excellence
- Strong organizational skills and attention to detail
- Ability to thrive in a fast-paced environment
- Dependable, proactive, and guest-service oriented
Leadership Responsibilities
As a shift leader, you will:
- Provide daily direction and support to buffet service team members
- Train, coach, and develop staff to ensure success
- Help resolve guest and team member concerns professionally and efficiently
- Promote teamwork, accountability, and a positive workplace culture
- Ensure company standards and policies are consistently followed
Physical Requirements
This is an active, on-your-feet role that requires:
- Continuous standing and walking throughout shifts
- Frequent reaching, bending, twisting, balancing, and hand movements
- Regular lifting of up to 25 pounds
- Occasional lifting of up to 50 pounds
- Strong coordination, manual dexterity, and visual awareness to safely perform duties
Work Environment
- Fast-paced restaurant and buffet service setting
- Exposure to kitchen equipment and moving mechanical parts
- Moderate to high noise levels during peak service periods
Schedule Requirements
- Flexible scheduling based on business needs
- Availability on weekends and holidays required
- Operation runs seven days per week
Perks & Benefits
We believe in taking care of our team.
✔ On-site employee daycare available 7 days a week (subsidy may be available)
✔ 401(k) with immediate vesting
✔ Medical, Dental, Vision & Life Insurance (Full-Time Team Members)
✔ Paid Time Off, Sick Time & Holiday Pay
✔ Tuition Reimbursement for eligible employees
✔ Employee discounts on hotel stays, dining, spa services, and more
Join Our Team
If you're ready to lead by example, support a great team, and help create memorable guest experiences every day, we'd love to hear from you.
Apply today and bring your hospitality leadership skills to a team that values excellence, teamwork, and growth.
Salary : $17