Sales and Customer Service Associate

Tint Plus Automotive is Orange County’s leader in automotive window tinting, paint protection installation, ceramic coating, and more. Offering the best products in the industry backed by quality installations, Tint Plus Automotive has been a leader in the space for over 40 years.

As our Sales and Customer Service Advisor you're one of the most important team members at Tint Plus Automotive. You are responsible for creating a positive customer experience for our guests using your strong communication skills to build the bridge between guests and technicians.

Your work will ensure that all of our guests leave 100% satisfied with their Tint Plus Automotive experience. This role is a great way to kick start your career with us!

What You'll Do:

• Greet guests as they arrive in our showroom for their appointment
• Answer phones and sell services in a clear and professional manner
• Clearly communicate realistic and honest expectations of services offered
• Communicate energetically with guests about their vehicle and all the services available
• Offer solutions and added services to guests
• Prepare detailed service orders with exact instructions
• Perform vehicle check on the exterior and interior of the vehicle prior to the beginning of services
• Provide timely follow-up on progress of vehicle and contact guests with service changes
• Provide final review and inspection of vehicle after installation and other services to assure job meets or exceeds our quality guidelines
• Troubleshoot customer concerns to find a solution to meet customer’s needs
• Process monetary transactions, provide important care and warranty instructions and information
• Assist installation team with prepping vehicle, cutting and weeding film, pulling cars around and additional duties to insure completion times are met or exceeded

What You'll Need:

• Previous retail sales or customer service experience preferred, especially within the automotive enhancement space
• Honesty, empathy, and exceptional communication skills
• The ability to clearly convey product information and build rapport with customers
• Leadership skills in team-based environment
• Supervising experience is a plus, time management a plus
• Bilingual skills are highly valued to serve diverse customer bases effectively
• Familiarity with POS systems, cashiering procedures, and basic math for cash handling is essential
• Experience with product demos, upselling techniques, and stock management
• Highly detailed, service oriented and organized
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• A valid driver's license and acceptable driving record
• Ability to work Saturdays
• Gmail, Google Calendar and CRM experience a plus

What We Offer:

• Monthly bonuses based on meeting/exceeding sales goals
• Health insurance
• Paid vacation / Time off
• Employee referral bonus program
• Company partner discounts
• Advancement opportunities

Apply today to become an integral part of our retail family! We are committed to fostering a hard working and rewarding workplace which values everyone's contributions.

Pay: $55,000.00 - $85,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $55,000 - $85,000