What are the responsibilities and job description for the Timeshare Appointment Setter position at Timeshare Help Center?
Company Description Timeshare Help Center is a specialized timeshare exit company focused on providing ethical, legal, and effective solutions for timeshare owners worldwide. The organization offers free initial consultations, customized exit plans, and comprehensive legal and financial guidance to protect clients’ rights and financial wellbeing. With a commitment to transparency, integrity, and tailored solutions, Timeshare Help Center helps individuals navigate complex timeshare contracts and management issues. The company has a proven track record of success and prioritizes credit protection from deceptive practices. Team members join a professional environment dedicated to helping clients achieve greater freedom and peace of mind from timeshare ownership.
Role Description The Timeshare Appointment Setter is responsible for contacting prospective and existing clients to schedule consultations with timeshare specialists and advisors. This full-time, on-site role in Phoenix, AZ involves making outbound calls, responding to inbound inquiries, qualifying leads, and accurately updating appointment details in scheduling and CRM systems. The role includes following call scripts and guidelines, explaining basic service offerings, and ensuring appointments are booked efficiently and in alignment with daily and weekly targets. The Timeshare Appointment Setter collaborates closely with sales and customer service teams, helps maintain organized call lists, and provides clear, professional communication to support a positive client experience. Consistent attendance, punctuality, and adherence to compliance and privacy standards are expected in this position.
Qualifications
Role Description The Timeshare Appointment Setter is responsible for contacting prospective and existing clients to schedule consultations with timeshare specialists and advisors. This full-time, on-site role in Phoenix, AZ involves making outbound calls, responding to inbound inquiries, qualifying leads, and accurately updating appointment details in scheduling and CRM systems. The role includes following call scripts and guidelines, explaining basic service offerings, and ensuring appointments are booked efficiently and in alignment with daily and weekly targets. The Timeshare Appointment Setter collaborates closely with sales and customer service teams, helps maintain organized call lists, and provides clear, professional communication to support a positive client experience. Consistent attendance, punctuality, and adherence to compliance and privacy standards are expected in this position.
Qualifications
- Candidates should possess skills in Setting Appointments and Appointment Scheduling to manage calendars and coordinate consultations efficiently.
- Candidates should possess skills in Lead Generation to identify, qualify, and follow up with prospective timeshare owners.
- Candidates should possess strong Communication skills to conduct clear, professional phone conversations and convey information accurately.
- Candidates should possess Customer Service skills to handle questions, address concerns, and maintain a respectful, client-focused approach.
- Relevant qualifications include prior experience in call centers, sales support, or appointment-setting roles, especially in financial or legal services.
- Additional beneficial qualifications include familiarity with CRM or scheduling software, ability to meet performance targets, and comfort with high-volume calling.
- A high school diploma or equivalent is preferred; bilingual abilities and knowledge of timeshare or real estate industries are a plus.