What are the responsibilities and job description for the Field Implementation Specialist position at TimeKeeping Systems, Inc.?
About the job
We're looking to add a Field Implementation Specialist to our growing technical team.
TimeKeeping Systems develops and supports Guard1 Real Time, a technically sophisticated platform used by customers to document services and insure well-being of those in their care.Guard1 is used across a range of industries including behavioral healthcare and corrections.
Our Field Implementation team assists new and existing customers with onboarding, tuning and maintenance of our safety / critical systems.
The Role
Guard1 Real Time Duress implementations involve networked hardware, RF and low-voltage devices, software, on-premises and hosted services. You'll travel to customer facilities nationwide to install and commission Guard1 Duress systems, train customer staff, and assist with technical issues on-site. Expect to be in the field 40–60% of the time.
To build the product knowledge you'll need, you'll spend your first few months working alongside our technical support and implementation teams.
Responsibilities
- Install, configure, and commission networked hardware and low-voltage devices at customer facilities
- Guide new customers through the Guard1 Duress onboarding process from kickoff through go-live
- Train customer staff on system operation and administration
- Resolve technical issues during and after deployment
- Coordinate with internal teams — support, sales, and development — to keep projects on track
- Document site configurations and project status
- Assist in system planning and related implementation projects
We'd like to speak to you if you have:
- Experience in a hands-on technical role — field service, systems installation, AV, access control, low-voltage, IT, or technical support
- Self-directed and effective experience working independently at customer sites
- Strong customer communication skills — patient, clear, and accountable
- Demonstrated experience with networking concepts and hardware deployment
- Willingness to travel nationally 40% of the time
A great place to work
- We're a small company where you can really make a difference
- Great co-workers
- Advancement opportunity in a company where your work is visible
- Comprehensive medical, dental, and vision coverage
- 401(k) program with match
About TimeKeeping Systems
We make systems to document proof of presence, protecting the well-being of individuals. We give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in.
Our company goals are simple – taking care of our customers, taking care of our employees, and company success – in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefits program, with healthcare, dental, vision, disability, and 401(k) with match.
We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!