What are the responsibilities and job description for the Client Services Professional position at TimeKeeping Systems, Inc.?
Client Services Professional
We are seeking a dependable, detail-oriented Client Service Professional to join our growing team in Solon, Ohio. This role is essential to maintaining consistent customer coverage during posted business hours and supporting our sales and technical teams.
Responsibilities
- Respond to customer inquiries via phone and email
- Process customer orders, quotes and account updates
- Maintain continuous coverage during scheduled business hours
- Monitor and manage queue-based customer requests
- Coordinate availability and escalate proactively when coverage is at risk
- Support sales and technical teams with administrative and client follow-up tasks
- Assist with trade show and conference preparation as needed
- Follow defined service and escalation procedures
- Make every customer's experience an awesome one
We want to talk with you if you ...
- Have 2 years of experience in customer support or a similar role
- Have strong written and phone communication skills
- Are comfortable working in a structured, process-driven environment
- Demonstrate reliability and schedule discipline
- Can manage multiple priorities while maintaining professionalism
- Take ownership of your responsibilities and communicate proactively
A great place to work
- We're a small company where you can really make a difference
- Great co-workers
- Advancement opportunities as we grow
- World class benefits
- Unsurpassed medical, dental, and vision coverage
- 401(k) program with match
About TimeKeeping Systems
We give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in. We are the leader in our industry and recent growth means we are busier than ever. We have an opportunity for an exceptional individual to help us as we grow.
TimeKeeping Systems is a small passionate company, where everyone makes a difference, every day. One way we take care of our people is with competitive pay, a great benefit program, healthcare, dental, vision, disability, and 401(k) with match.
If you are dependable, professional, and ready to make an impact, we would like to speak with you!