Advance Technical Facilitator

Company Description

Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace. 

Job Description

•Organizes and prepares for the delivery of training, including LMS set up and learning environment preparation •Deliver business-as-usual training for multiple curriculums and training on advanced topics, including virtual instructor led training and train-the-trainer courses •Reviews existing content, identifies supplemental content and prepares lesson plan/training solutions to meet business needs •Facilitates learning in an on-the-job training environment •Facilitates written and hands-on assessments •Coaches learners to performance •Manages classroom, including attendance tracking & maintains a safe learning environment •Responsible for partnering with HR & business leaders on employee issues and/or concerns (e.g., onboarding questions, ADA concerns, employee relations issues, inappropriate behavior, etc.) •Responsible for ensuring new employees complete HR & compliance onboarding training as applicable •Responds to business process and tool changes to ensure effective delivery of content •Maintains personal training calendar •Analyses course evaluations and adjusts content and delivery to drive improvement •Provides training updates and communicates learning plans and strategies to business partners •Consults with business partners to identify root causes of training gaps and recommends solutions for identified opportunities •Partners with Learning Design to act as a SME to review content and make recommendations on the design of learning solutions •In partnership with Learning Design, creates and facilitates train-the-trianer activities for business initiatives and provides formal mentorship and guidance to other facilitators •Participates on project teams and partners with the business to provide recommendations to operational challenges •Monitors training programs, assesses results and partners with Learning Design to implement enhancements •Maintains training facilities and may assist in the refresh of training databases and environments •Completes administrative responsibilities in a timely and accurate manner, including records of training activity

Qualifications

•5 years’ experience conducting classroom training •Learning Industry certification or facilitation certification •Demonstrates adult learning methods and can articulate the link between learning methods and learning objectives •Experience in delivering virtual training •Experience in creating or enhancing learning aids (e.g., audio/visual aids) to enhance participant understanding of content •Ability to interpret evaluation results and business metrics to evaluate training and enhance performance of delivery and curriculum design •Experience in coaching others towards improvement by applying cooperative coaching methods •Demonstrates adaptability by responding to changing situations and priorities in a positive way •Builds and sustains relationships with co-workers and business partners •Experience in implementing projects and process improvement initiatives •Effectively manages time and priorities and follows through on commitments •Technical skills and knowledge needed to facilitate core functional courses

Additional Information

Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment StatusAll your information will be kept confidential according to EEO guidelines.