Membership Coordinator

OVERVIEW
The Membership Coordinator plays a key role in building, maintaining, and activating Timber Warriors’ nationwide Membership Network of licensed tree care professionals.

This position serves as a primary point of contact for both prospective and existing Members – developing relationships, supporting recruitment and onboarding, maintaining compliance requirements, and helping ensure our network is ready to respond to emergency tree removal jobs.

The Membership Coordinator also works closely with the Operations Department to match incoming jobs with qualified Member companies based on location, availability, capabilities, and current needs.

Some overtime and weekends may be required during peak seasons or peak volume.

WHAT YOU’LL DO

This role is responsible for developing, strengthening, and activating Timber Warriors' nationwide network of professional arborist companies.

· Identify geographic areas where additional Member coverage is needed based on current jobs, overall network strength, and customer needs

· Research, contact, and develop relationships with prospective Members in targeted markets

· Communicate Membership benefits, expectations, and requirements and maintain an active recruitment pipeline

· Work toward established lead-generation, recruitment, and Membership growth goals

· Coordinate Member onboarding by collecting, reviewing, and verifying required documentation, including certificates of insurance

· Monitor ongoing compliance through renewals, routine reviews, audits, and follow-up on missing or outdated documentation

· Track recruitment, onboarding, renewals, network coverage, and Member activity

· Identify trends, coverage gaps, or recurring issues that may affect Member participation or network readiness

· Work with the Operations Department to match qualified Members with incoming job opportunities based on location, availability, capacity, and operational fit.

WHO WE’RE LOOKING FOR

We're looking for someone who enjoys building relationships but also appreciates the operational details required to maintain them.

You are comfortable reaching out to new companies, developing trust over time, and staying organized across documentation, deadlines, follow-up, compliance requirements, and changing priorities. You naturally think about both the relationship and the next step.

CORE QUALIFICATIONS

· Strong customer service, relationship-building, and professional communication skills

· Experience in customer relations, account management, recruiting, business development, vendor management, or a similar relationship-focused role

· Comfortable conducting outbound outreach and developing new professional relationships

· Highly organized and detail-oriented, with the ability to manage documentation, deadlines, follow-up, and multiple priorities

· Sound judgment when evaluating information and matching resources to the company’s operational needs

· Proactive, dependable, and able to work independently while collaborating across departments

PREFERRED EXPERIENCE

· Experience with membership organizations, contractor or vendor networks, account management, recruiting, or customer success

· Experience reviewing certificates of insurance or other compliance documentation

· Experience coordinating field service providers, contractors, vendors, or distributed networks

· Familiarity with insurance claims, emergency services, tree care, restoration, construction, or another field-service environment is beneficial but not required

Note: This is a full-time position. Some evenings and weekends will be required during active storm events. Some overtime and weekends may be required during peak seasons. Some schedule changes, such as four days on and one day off, may also be required.

Apply today to be part of a fast-paced, mission-driven team that helps communities when they need it most.

EEOC Policy

It is the policy of Timber Warriors LLC, not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran, or any other protected status.

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40.0 per week

Work Location: In person

Salary : $18 - $25