What are the responsibilities and job description for the Service Advisor position at Tim Moran Ford?
Hyundai Service Advisor
Tim Moran Hyundai - Hemet, CAFamily-Owned. Growing. Driven by Excellence.
About Us:Tim Moran Hyundai is a fast-growing, family-owned dealership in Hemet, CA. We take pride in treating our customers and employees like family. Our team culture is professional yet supportive, and we’re focused on growth, career development, and delivering a top-tier customer experience.
Position Summary:We are seeking an experienced dealership Service Advisor to join our Service Department. If you do not have prior dealership Service Advisor experience, please do not apply. This role requires strong customer service skills, technical understanding, and the ability to communicate effectively between customers and our service technicians.
What You’ll Do:
Greet service customers promptly and professionally.
Write repair orders accurately, describing customer concerns and service requests.
Communicate clearly with technicians and ensure proper dispatch of work.
Provide detailed explanations of recommended maintenance and repairs.
Maintain high CSI scores and build long-term customer relationships.
Meet department sales and service goals.
Ensure all Hyundai factory processes, warranty claims, and dealership policies are followed.
Qualifications:
Previous Dealership Service Advisor Experience Is REQUIRED.
Hyundai/Kia brand experience preferred, but not required.
Excellent communication and organizational skills.
Ability to multi-task in a fast-paced environment.
Knowledge of CDK, Reynolds, or similar DMS is a plus.
Strong focus on customer satisfaction and retention.
What We Offer:
Starting pay plan based on experience performance bonuses
Medical, dental, and vision insurance
401(k) retirement plan with employer match
Paid vacation and holidays
Family-owned and operated dealership - not corporate, you’re treated like family
Growth opportunities as we continue to expand
Employee discounts on vehicles, service, and parts
Why Join Tim Moran Hyundai?We are a destination store competing with much larger markets — and we’re winning because of our people. Our Service Advisors are the heart of the customer experience, and we invest in your success. Here, you’re not just an employee — you’re part of the Tim Moran Family.
Tim Moran Hyundai - Hemet, CAFamily-Owned. Growing. Driven by Excellence.
About Us:Tim Moran Hyundai is a fast-growing, family-owned dealership in Hemet, CA. We take pride in treating our customers and employees like family. Our team culture is professional yet supportive, and we’re focused on growth, career development, and delivering a top-tier customer experience.
Position Summary:We are seeking an experienced dealership Service Advisor to join our Service Department. If you do not have prior dealership Service Advisor experience, please do not apply. This role requires strong customer service skills, technical understanding, and the ability to communicate effectively between customers and our service technicians.
What You’ll Do:
Greet service customers promptly and professionally.
Write repair orders accurately, describing customer concerns and service requests.
Communicate clearly with technicians and ensure proper dispatch of work.
Provide detailed explanations of recommended maintenance and repairs.
Maintain high CSI scores and build long-term customer relationships.
Meet department sales and service goals.
Ensure all Hyundai factory processes, warranty claims, and dealership policies are followed.
Qualifications:
Previous Dealership Service Advisor Experience Is REQUIRED.
Hyundai/Kia brand experience preferred, but not required.
Excellent communication and organizational skills.
Ability to multi-task in a fast-paced environment.
Knowledge of CDK, Reynolds, or similar DMS is a plus.
Strong focus on customer satisfaction and retention.
What We Offer:
Starting pay plan based on experience performance bonuses
Medical, dental, and vision insurance
401(k) retirement plan with employer match
Paid vacation and holidays
Family-owned and operated dealership - not corporate, you’re treated like family
Growth opportunities as we continue to expand
Employee discounts on vehicles, service, and parts
Why Join Tim Moran Hyundai?We are a destination store competing with much larger markets — and we’re winning because of our people. Our Service Advisors are the heart of the customer experience, and we invest in your success. Here, you’re not just an employee — you’re part of the Tim Moran Family.
