Business Analyst IV

POSITION OVERVIEW: 
The Business Analyst IV will join the Alliances Initiatives team to serve as the main business analyst and subject matter expert driving high-priority Alliance projects. The core mission of this role is to understand customer experiences (both internal and external), evaluate real-time data, and translate these insights into structured business and technical requirements. The ideal candidate will act as a thought leader for technical business processes, identifying substandard systems processes and developing forward-thinking systems prototypes to promote organizational efficiency.
 

DAY-TO-DAY RESPONSIBILITIES

• Write comprehensive business and technical requirements, and formally initiate, author, and update internal and external documentation.
• Conduct daily systems analytics to maximize effectiveness, troubleshoot system problems, and maintain systems processes.
• Conduct thorough assessments and evaluations of real-life scenarios to document current states, process gaps, and system efficiencies.
• Partner with stakeholder teams across multiple business units (such as sales, finance, security, and compliance) to develop necessary analysis and documentation collaboratively.
• Create and implement precise management plans for every project, ensuring transparent communication and delivering monthly status reports to appropriate parties.
• Present project goals, activities, and status updates directly to leadership, developing lasting partner relationships for optimized systems integration.

TOP SKILLS

• Technical & Business Requirements Gathering (5-8 years of experience)
• Systems Analytics & Process Mapping (5-8 years of experience)
• High proficiency with SQL language and database management (5-8 years of experience)

NICE-TO-HAVES

• Airline or Banking industry experience
• Experience working with Business Objects
• Knowledge of ITIL Foundations

TOP 3 REQUIRED SKILLS

• Business & Technical Requirements Writing (5-8 years)
• Systems Analytics & Process Documentation/Gap Analysis (5-8 years)
• Stakeholder Management & Leadership Presentations (5-8 years)
   

ADDITIONAL DESIRED SKILLS

• High proficiency with SQL language and database management
• Experience working with Business Objects
• Knowledge of ITIL Foundations
• Technical Degree or related analytical experience

IDEAL CANDIDATE PROFILE

• The ideal candidate is a mid-level professional (5-8 years of experience) with an analytical mindset and excellent communication skills, capable of translating complex data into actionable insights. 
• They should possess proven analytical abilities in a systems development capacity and feel comfortable presenting status updates to executive leadership. 
• A background in airline or banking environments, alongside strong technical documentation skills, represents the best-fit profile for this initiative.