What are the responsibilities and job description for the Desktop Support Technician position at Tilson Homes?
Description
Join the Tilson Homes team as a Desktop Support Technician in the Austin area and build a career where people, purpose, and family come first!
As a Desktop Support Technician, you'll play a key role in keeping our teams connected and productive by serving as the primary regional point of contact for desktop computing and telephone system support. You'll be responsible for installing, diagnosing, repairing, maintaining, and upgrading PC hardware, software, mobile devices, and telephone equipment to ensure optimal performance for internal users. Working alongside a collaborative Information Technology team, you'll troubleshoot technical issues in person, by phone, video call, or email, providing timely, accurate solutions and exceptional end-user support that helps keep our business running efficiently.
Requirements
- Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels.
- Collaborate with the Information Technology team to ensure efficient operation of the company’s desktop computing environment and telephone systems.
- Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
- Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
- Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems.
- Assist in the maintenance of all desktop and telephone equipment inventory.
- Interface with multiple departments and levels of management.
- Setup/Configure and inventory user mobile devices.
- Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
- Travel to Tilson offices throughout the state as necessary.
At Tilson Homes, we know our success starts with our people. You'll join a team that believes in doing the right thing, supporting one another, and helping families achieve their dream of homeownership. We offer competitive compensation and benefits such as 401K, medical, dental, vision insurance, paid time off, paid training, and opportunities for career growth.
If you're ready to grow your career with a company that values integrity, teamwork, and excellence, apply today!