What are the responsibilities and job description for the Online Sales Counselor position at Tilson Homes?
Description
Company Overview
For over 90 years, Tilson Homes has proudly built custom homes for families across Texas. With deep roots in tradition and a steadfast commitment to quality, we bring dreams to life, one home at a time. At Tilson, we're not just constructing houses. We’re creating meaningful family spaces that stand the test of time.
We are a family-owned business that values integrity, craftsmanship, and community. When you join our team, you become part of a supportive environment where collaboration and growth are at the heart of what we do.
Position Overview
We are seeking a committed sales and customer service professional to join our team as an Online Sales Counselor. This position offers flexibility while staying connected to a collaborative, national award-winning team committed to excellence. You’ll respond to, qualify, and manage leads and customer requests for new home builds and report directly to the Online Sales Manager. You MUST be a superstar on the phone, a wizard with email communication, and extremely comfortable using computer programs.
Requirements
Responsibilities
- Respond to all website and phone leads immediately, qualifying leads based on needs.
- Utilizing lead management software, provide consistent follow-up to prospects with the goal of scheduling appointments with the onsite Sales Consultants.
- Provide targeted answers, information and marketing material to prospects.
- Follow-up with on-site Sales Consultants for feedback about prospects.
- Create, plan, and schedule ongoing phone, text, and email campaigns.
- Track and report on lead activity and sales conversion ratios.
- Work collaboratively with the rest of the Online Sales Team to constantly improve and adjust processes and approach.
- Additional responsibilities as needed.
Required Qualifications
- Bachelor’s degree ~OR~ 3 or more years sales or customer service experience.
- Exceptional organizational, planning, and time-management skills.
- Proven phone and email communication skills.
- Sales contact management database experience.
- Ability to maintain focus on meeting and exceeding goals while working in an unstructured environment with minimal supervision.
- Must be able to learn and follow the proven sales process, as well as establish a broad base of knowledge to share with prospects depending on their needs.
- Ability to work remotely on a flexible schedule, including weekends.
Additional Requirements
- Strong understanding of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint).
- Working knowledge of Lasso CRM and Call Rail call tracking software systems a plus.
- Availability to travel as needed to attend events and visit our Design Centers across Texas.
Why Join Tilson Homes?
At Tilson Homes, we don’t just offer jobs—we build careers. When you join our team, you’ll experience a work environment rooted in collaboration, innovation, and growth. Here’s what makes us special:
- A flexible, hybrid arrangement designed for productivity and balance.
- A supportive and collaborative team environment that values your ideas and contributions.
- A chance to be part of a legacy of helping families build homes and memories.
- Opportunities for professional growth and development in a stable and respected company.
If you’re ready to contribute your talents to a company that values quality, tradition, and innovation, we’d love to hear from you! Apply online and include your resume and a cover letter.
Join Tilson Homes and help us continue our legacy of excellence while working in an environment that values your expertise, supports your ambitions, and celebrates your success. We’re excited to welcome you!