Showroom Concierge

Title: Showroom Concierge

Location: Richmond, VA

Salary Range: $50,000-55,000

TileBar is a leading design resource dedicated to transforming spaces. Through tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.

We are seeking an enthusiastic and service-driven individual to join our new Richmond Showroom. The Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom. As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client’s interaction. TileBar offers a competitive compensation package that includes a strong base salary.

Responsibilities

To thrive in this role, you will be expected to successfully perform the following duties:

Customer Experience

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
• Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
• Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.
  
  

Sales & Order Support

• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.
  
  

Product & Project Knowledge

• Develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.
  
  

Team Collaboration

• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
• Collaborate across departments to ensure efficient order processing and timely delivery.
• Assist with additional showroom and sales-related tasks as needed to enhance the client’s experience.
  
  

Brand Representation

• Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
• Contributing to our friendly, knowledgeable, and service-driven culture.
  
  

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Experience

• 2–3 years of relevant Sales Support experience.
• 2 years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.
  
  

Skills & Competencies

• Proficiency in CRM systems (required).
• Strong time management skills with the ability to multitask across multiple projects.
• Excellent interpersonal, de-escalation, and problem-solving skills.
• Ability to collaborate effectively with team members across departments.
  
  

Additional Requirements

• Flexibility to work retail hours, including weekends, evenings, and special events as needed.
• Ability to travel occasionally for market events, training, or showroom openings.
• Ability to lift up to 25 lbs. for sample movement and showroom maintenance.
  
  

Benefits

• 401(k) and company match program
• Employee assistance program
• Health, Dental and Vision insurance
• Flexible spending account
• TeleHealth Program
• Life insurance
• Disability Insurance
• Paid time off and floating holidays
  
  

At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.

TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.