What are the responsibilities and job description for the Supplier Quality Specialist position at Tilebar | Soho Studio LLC?
Job Title: Supplier Quality Specialist
Location: New York, NY (Flatiron HQ) – 3 days onsite, 2 days remote
Reports To: Supplier Success Manager
About The Job
TileBar is an innovative industry leader transforming the tile, interiors, and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a detail-driven, collaborative supplier quality professional to help safeguard the quality of the products we bring to market and join our dynamic team. In this role, you will play a vital part in our growth trajectory.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
• Serve as the quality point of contact when the distribution center receiving team flags issues with incoming supplier shipments; review reported non-conformances, damage, and shortages against purchase orders and specifications, and determine disposition and next steps.
• Define and communicate supplier packaging and labeling requirements, and resolve packaging- or labeling-related issues escalated by the receiving team — driving supplier fixes so that cartons, crates, and pallets arrive correctly marked, labeled, and protected on future shipments.
• Ensure suppliers meet ISPM-15 phytosanitary requirements for wood packaging materials; address any ISPM-15 non-compliance identified at receipt or by customs, and coordinate with suppliers, freight forwarders, and customs brokers on resolution.
• Own the supplier claims process end to end — gathering inspection findings and photographic evidence from the receiving team, filing claims for defective, damaged, or short shipments, and tracking credits, replacements, and resolution to closure.
• Partner closely with the Purchasing team to communicate quality findings, support sourcing decisions, and drive supplier corrective and preventive actions (CAPA).
• Build and maintain supplier quality metrics, scorecards, KPIs, and dashboards; analyze trends in defects, damages, and claims to surface recurring issues and improvement opportunities.
• Contribute to the development and review of pricing models and total landed-cost analysis, factoring in defect rates, freight, duties, and claims history to inform supplier selection and negotiations.
• Extract and reconcile supplier and inventory data from company systems (Microsoft Dynamics GP, SalesPad, and Netstock) to support quality review, reporting, and planning.
• Develop, document, and maintain inbound quality standards, acceptance criteria, and inspection guidance for the receiving team to apply at the dock.
• Collaborate cross-functionally with receiving/warehouse, logistics, merchandising, demand/supply planning, and customer service teams to resolve quality-related issues quickly.
• Communicate with domestic and international suppliers regarding specifications, quality expectations, and corrective actions.
• Maintain accurate, audit-ready records and documentation, and prepare regular reporting for Purchasing leadership.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
• Bachelor's degree in Supply Chain, Business, Quality Management, Engineering, or a related field — or equivalent work experience.
• 2–4 years of experience in supplier/vendor quality, procurement, quality assurance, or inbound/receiving inspection, ideally with imported goods.
• Working knowledge of ISPM-15 / wood packaging material (WPM) requirements, import documentation, and packaging and labeling standards.
• Familiarity with the supplier and freight claims process for damage, shortages, and non-conformances.
• Understanding of pricing models, landed cost, and basic procurement cost analysis.
• Comfort building supplier metrics, scorecards, and dashboards in Microsoft Excel (and BI tools where available).
• Experience with an ERP / order-management system required; familiarity with Microsoft Dynamics GP and SalesPad is a strong plus. TileBar is transitioning to Netstock for demand and supply planning, so exposure to Netstock or a similar demand/supply planning tool is an advantage.
• Strong attention to detail, with the ability to interpret inspection findings and partner effectively with distribution center receiving teams.
• Excellent written and verbal communication skills for engaging suppliers and internal stakeholders.
• Strong organizational and problem-solving skills, with the ability to manage competing priorities.
• Experience in tile, surfaces, building materials, flooring, or another import-heavy industry is a plus.
• Familiarity with quality methodologies such as root cause analysis, CAPA, or 8D is a plus.
• Able to work onsite at the Flatiron HQ three days per week.
Talent Standards for Success
At TileBar, how we work matters as much as what we achieve. In this role, success will also be measured by how consistently you demonstrate TileBar’s five Talent Standards.
Results Ownership & Accountability
Takes ownership of responsibilities and outcomes, communicates proactively, manages commitments and deadlines responsibly, follows through, and addresses risks or issues that may impact results.
Collaboration & Team Contribution
Works well with others, supports team and company goals, shares information appropriately, and builds productive relationships with colleagues, leaders, and cross-functional partners.
Organizational Mindset
Understands how individual work, decisions, and priorities affect other people, teams, customers, and the broader company.
Balances role-specific responsibilities with what supports the best overall outcome for TileBar.
Adaptability & Continuous Improvement
Adapts to changing priorities, learns new ways of working, remains open to feedback, and looks for opportunities to improve processes, outcomes, and how work gets done.
Judgment & Problem Solving
Uses critical thinking and sound judgment to solve problems, manage priorities, make informed decisions, and know when to act independently, involve others, or escalate.
Benefits
At Soho Studio/TileBar, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability, in addition to a Company match on 401(k) and Free Weekly Lunch. Our employees also receive Paid Time Off (PTO), Holidays, and Personal Days.
Compensation
$65,000 – $75,000 per year
Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.
TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.
Salary : $65 - $75