What are the responsibilities and job description for the TikTok Shop - Logistics Operations Performance Manager - Fontana position at TikTok?
Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
Responsibilities
1. Establishment of Standardized Quality Control System:
- Based on the operational processes of warehouses, distribution centers, last-mile delivery, etc., define SOPs, SLAs, safety compliance requirements, and exception handling mechanisms for each stage.
- Build a reasonable operational quality monitoring system, promote the digitalization of quality control tools, ensure the accurate collection and maintenance of core quality control data, and output response plans for exception scenarios and quality management regulations.
2. Operational Quality Monitoring, Analysis, and Continuous Improvement:
- Conduct regular inspections of logistics operations across all stages, accurately identify shortcomings in timeliness, cost, and service, and follow up on the consensus and implementation of improvement plans.
- Monitor the entire order fulfillment process, supervise the execution of SOPs at each stage, promptly intervene in operational deviations, assess risks, and promote effective remedial solutions.
3. Data-Driven Decision Making and Industry Insight:
- Collaborate across departments, working with DA and GNE teams to jointly establish core monitoring indicator systems for operations and user experience. Participate fully in the calibration of indicator logic, data breakdown, and consensus-building for implementation to ensure data-driven business decisions.
- Able to independently produce multidimensional service quality analysis reports, providing insights with industry understanding to support management decision-making.
Qualifications
Minimum Qualifications
1. Minimum 5 years of relevant work experience in overseas warehouse or sorting center operations. Familiar with cross-border warehousing, distribution centers, or the entire logistics fulfillment process, with a deep understanding of process establishment, quality control, and cost optimization logic.
2. Strong data analysis and problem-solving skills, capable of accurately identifying operational pain points and proposing effective improvement solutions.
3. Proficiency in Chinese to work and partner with Chinese Logistics Service Providers.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
Responsibilities
1. Establishment of Standardized Quality Control System:
- Based on the operational processes of warehouses, distribution centers, last-mile delivery, etc., define SOPs, SLAs, safety compliance requirements, and exception handling mechanisms for each stage.
- Build a reasonable operational quality monitoring system, promote the digitalization of quality control tools, ensure the accurate collection and maintenance of core quality control data, and output response plans for exception scenarios and quality management regulations.
2. Operational Quality Monitoring, Analysis, and Continuous Improvement:
- Conduct regular inspections of logistics operations across all stages, accurately identify shortcomings in timeliness, cost, and service, and follow up on the consensus and implementation of improvement plans.
- Monitor the entire order fulfillment process, supervise the execution of SOPs at each stage, promptly intervene in operational deviations, assess risks, and promote effective remedial solutions.
3. Data-Driven Decision Making and Industry Insight:
- Collaborate across departments, working with DA and GNE teams to jointly establish core monitoring indicator systems for operations and user experience. Participate fully in the calibration of indicator logic, data breakdown, and consensus-building for implementation to ensure data-driven business decisions.
- Able to independently produce multidimensional service quality analysis reports, providing insights with industry understanding to support management decision-making.
Qualifications
Minimum Qualifications
1. Minimum 5 years of relevant work experience in overseas warehouse or sorting center operations. Familiar with cross-border warehousing, distribution centers, or the entire logistics fulfillment process, with a deep understanding of process establishment, quality control, and cost optimization logic.
2. Strong data analysis and problem-solving skills, capable of accurately identifying operational pain points and proposing effective improvement solutions.
3. Proficiency in Chinese to work and partner with Chinese Logistics Service Providers.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.