What are the responsibilities and job description for the Administrative Customer Service Representative position at Tiger Fuel Company?
Description
Location: Charlottesville, VA | Full-Time | In-Person 8am-5pm
Join the Tiger Team!
Tiger is looking for a Customer Service Representative to join our Harris Street office in Charlottesville. This role combines customer service, problem-solving, phone support, and administrative responsibilities. If you are organized, personable, detail-oriented, and enjoy helping people, we'd love to hear from you!
What You'll Do
- Welcome visitors and provide exceptional service to internal and external customers.
- Serve as a centralized phone contact for TigerWash and The Market locations.
- Answer customer questions and resolve concerns related to memberships, rewards, retail transactions, and customer programs.
- Research customer accounts and process authorized refunds, cancellations, and rewards adjustments.
- Take ownership of customer issues through resolution and escalate when needed.
- Assist with customer enrollment and administration of fleet and rewards programs.
- Track purchases, incentives, and program activity and coordinate with Accounting as needed.
- Compile and distribute daily and periodic operational reports.
- Maintain accurate customer and administrative records.
- Coordinate office deliveries and maintain office supplies.
- Provide general receptionist and administrative support.
What We're Looking For
- High school diploma or GED.
- 1–3 years of customer service, administrative, retail, call-center, or related experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving, organization, and attention-to-detail skills.
- Ability to remain professional and solution-focused when handling challenging customer situations.
- Comfortable using computers and learning new software systems.
- A Can Do! attitude and a passion for providing quality, best-in-class customer service.
Physical Requirements
- In-person position at our Charlottesville, VA office.
- Ability to occasionally lift up to 25 pounds.
- Prolonged periods of sitting, standing, and computer use.
Our Benefits
Health
- Anthem Health Insurance
- Dental & Vision Insurance
- HSA with Company Contributions
- Exclusive Employee Health Center
- Wellness Stipend
Wealth
- 401(k) with Company Matching
- Employer-Paid Life & Disability Insurance
- On-Demand Pay
Life
- Paid Time Off
- Paid Parental Leave
- Employee Assistance Program
- Tuition Assistance & Professional Development
- Employee Discounts on gas, car washes, solar, and residential fuel
- Adoption Assistance
- Pet Insurance
About Tiger
Tiger is a family of local brands serving Central Virginia, including Tiger Fuel, The Market, TigerWash, and Tiger Solar.
We believe our success starts with our people:
Employee Commitment ? Customer Satisfaction ? Company Success
If you're ready to join a team where you can make a difference every day, apply today!
Tiger is an Equal Opportunity Employer.
Salary : $20 - $23