What are the responsibilities and job description for the Customer Service Representative position at ComSonics?
Customer Service & Order Support Specialist
Full-Time | Employee‑Owned (ESOP) Company
Join a growing employee‑owned team where your work truly matters! We're looking for a detail‑oriented, customer‑focused specialist to handle repair/product orders, support our regional field staff, and ensure an excellent customer experience.
What You'll Do
- Answer inbound calls and solicit product/repair business
- Process product and repair orders accurately
- Provide timely order and repair status updates
- Complete follow-up calls to ensure customer satisfaction
- Resolve customer issues or route them to the right department
- Support Regional Service and Sales staff with updates and customer information
- Submit weekly status reports and assist other regions as needed
What We're Looking For
- Associate degree preferred, or equivalent experience
- Clear communication and basic math skills
- Strong problem‑solving abilities
- Experience with databases, spreadsheets, and word processing (Microsoft Office preferred)
Why Join Us?
Employee Ownership - As an employee-owned company, you're not just part of the team-you're a shareholder. When ComSonics succeeds, you share in that success. Career Growth - Advance your skills and career in a dynamic, innovative environment. Comprehensive Health Coverage - Providing the security and support you and your family deserve. Wellness Support - Access to resources that help you stay healthy and thrive. Paid Time Off - Because work-life balance is important.
Equal Opportunity Employer
ComSonics is an Equal Opportunity Employer. All qualified candidates will be considered without regard to legally protected characteristics. In accordance with the Americans with Disabilities Act (ADA), applicants who require a reasonable accommodation to participate in the application or interview process may contact Human Resources at 540.442.3028.
Apply today and be part of a team that values ownership, service, and growth!
Salary : $22 - $26