What are the responsibilities and job description for the Distribution Controller position at Tiger Brands?
It's fun to work in a company where people truly BELIEVE in what they're doing
Manage the Driver Sales team to ensure deliveries are on time, in full, and according to agreed schedule and volumes. Manage the effective distribution of products. Identify and implement best fit route optimization model and systems. Implement bakery's operational plans to optimize distribution channels and penetrate the market.
What You Will Do
Sales
Support Sales team to develop new markets through delivering to new outlets and drive business development with existing customers.
Build excellent relations with the trade (customers) and truck crews (Drivers & Van Assistants)
Conduct daily driver debriefs to review route performance, utilising the debrief form
Consistent monitoring of the distribution network (Route viability and Performance).
Manage returns and stock on truck
Liaise with Telesales
Fill in as a relief Distribution Controller where required
Meet daily, weekly and monthly sales targets
In-trade Execution
Credit returns minimized as per Bakery policy
Baskets Management- Baskets' Movement, Basket Counts and control
Customer relations
Open new accounts (Cash/Credit account customers in General Trade)
Ensure outstanding monies are collected daily
Ensure special deliveries made and customer queries handled
Ensure that the customer data is reviewed and updated regularly
Quality
Understand the requirements of product quality
Learn how to deal with customer complaints
Report consumer complaints to Sales Manager
Manage market incidents
Understand and manage the withdrawal/recall process
Understand the logistics process
Trade Marketing
Support customer and route plans
Support plan and implement competitive sales plans to bring about a substantial volume growth
Understand applicable Channel Strategies
Understand the Customer Management process
Understand Pricing Strategies
What Will Be Measured On
- Basket control
- Balances
- Departure times
- Returns
- Achieving route sales targets
- Achieving return target
- Volume growth- Net sales volume.
- Revenue growth
- Asset management
- Sales Management – Execution, Market share, New outlets, Customer retention
- Basket Management
- Reporting and Market Intelligence
- Team Leadership (Driver and Van Assistants)
Key attributes and competencies
Excellent communication skills – written and oral
Good interpersonal skills
Decision making ability
Problem solving ability
Figures orientation
Detail orientation
Personal Effectiveness – Analytical and problem solving skills;; ability to work under pressure; assertive, proactive and decisive; customer service orientation, detail oriented; excellent verbal and written communication skills, team player
Experience
Matric or equivalent qualification
National Diploma/3 year Degree in Sales & Marketing preferred
Minimum of 3 years sales experience in a FMCG environment
Valid drivers' license
Prepared to work long hours when required
Prepared to work weekends and public holidays
Prepared to work in informal and formal trade sector
In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.