What are the responsibilities and job description for the Campus Receptionist position at tidewatertech?
Training Tomorrow's Technicians to Become Skilled, Employable and Essential.
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At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today’s workplace. With high academic standards and hands-on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals.
Campus Location: 4535 E Princess Anne Rd, Norfolk, VA 23502
Compensation: Up to $21/hour, based on experience and qualifications
Position Purpose
The Campus Receptionist is a vital role responsible for creating a welcoming atmosphere for all visitors and ensuring efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions.
Key Duties:
- Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services.
- Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders.
- Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions.
- Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
- Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
- Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
- Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
- Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments.
- Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
- Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.
This position plays a crucial role in fostering a positive first impression of the campus, helping to attract and engage prospective students. By providing excellent customer service and support, the Campus Receptionist contributes to the institution's overall success and aligns with organizational goals.
Required Qualifications
- High School Diploma or GED, or equivalent on-the-job experience.
- Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
- Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
- Demonstrate a high level of integrity, strong work ethic, and professionalism.
- Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
- Highly motivated and goal-oriented, with strong problem-solving skills.
- Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
- Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
- Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
Preferred Qualifications
- Experience as a Receptionist/multi-line telephone system.
- Prior experience in a college admissions environment.
- CampusNexus experience
Work Schedule:
- Monday - Thursday
- 2 days: 8:00 AM – 5:00 PM
- 2 days: 10:00 AM – 7:00 PM
- Friday: 8:00 AM – 5:00 PM
- Two Saturdays per month: 9:00 AM – 1:00 PM
Please note: On occasion, work hours may be subject to change based on business needs, and flexibility in scheduling may be required.
What We Offer
The compensation range for this position is up to $21 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base compensation, we offer a comprehensive benefits package, including:
- 401(k) and Matching: Secure your future with our competitive retirement savings plan.
- Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
- Life Insurance: Peace of mind with life insurance options.
- Parental Leave: Support for new parents during important life transitions.
- Paid Time Off: Recharge with paid time off to promote work-life balance.
- Employee Assistance Program: Access to resources for personal and professional support.
- Tuition Reimbursement: Invest in your future with financial support for further education.
We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.
TTT is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.