What are the responsibilities and job description for the Client Care Coordinator position at Tidewater Veterinary Hospital LLC?
The Client-Care Coordinator provides administrative support to set up, initiate, and conclude
the successful work flow of the hospitals patient care. Provide client services and collaborate
with the hospital personnel to establish the best patient care! The Client Care-Coordinator
ministers the client experience from initiating appointments to finalizing the checkout.
Administrative duties include relaying information, requests and tasks between the client,
doctors, management, and staff. Assist all team members and clients in a professional manner
and complete all responsibilities and duties in a timely manner. Potential to move up the levels
quickly if desired! Ask about our benefits!!
Communicate effectively and efficiently.
Direct the focus on the best care of clients, patients, and each other.
Demonstrate a professional, cheerful, and helpful attitude.
Schedule appointments. Complete the check-in and check-out processes.
Respond professionally to client phone calls, texts and emails in a thorough and timely
manner.
Assist clients with account maintenance and required electronic documents.
Ensure the electronic forms have been properly saved into the electronic medical record
Educate and support clients on products, medications, policies, and procedures. Create and modify accurate invoices as needed.
Collect payment at the time of service.
Handle requests from other veterinary practices and other entities.
Prioritize tasks and complete all tasks to resolution.
Assist in keeping the hospital clean and orderly.
Assist other departments as assigned.
Complete other duties as assigned
Requirements:High-School diploma / GED
Proficient computer, phone, mathematical, and writing skills
Excellent communication and interpersonal skills
1-2 years veterinary or animal work experience
Strong organizational and time management skills
Knowledge of veterinary terminology preferred
Able to work calmly and securely under stressful conditions
Able to manage time and prioritize tasks
Able to rapidly and accurately process information