Client Care Coordinator - Home Care

Are you a master of organization with a passion for making meaningful connections? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team as a Client Care Coordinator for our Ashburn Office!

The Client Care Coordinator is responsible for the overall satisfaction of our Clients. You will be the heartbeat of our company, ensuring the perfect match for each client's needs. You are responsible for staffing clients with our dedicated and knowledgeable caregivers, answering phone calls, and clients' questions. Your exceptional communication skills will keep clients informed and satisfied, while your keen eye for talent will shine as you interview and manage caregivers to handle your clients' load effectively. Being on call for scheduling is a shared requirement among office staff.

We are looking for candidates with exceptional customer service skills, scheduling experience, and excellent phone etiquette. If you are ready to make a difference in the lives of our clients and caregivers alike, apply now and become a vital part of our dynamic team!

Job Responsibilities:

• Manage client schedules, phone and email communication, data entry, and general office tasks.
• Communicate with patients and families regarding home care needs and scheduling of home care staff.
• Implement improvement processes as needed.

Qualifications:

• High School Diploma required (Bachelor's preferred).
• Minimum of 2 years experience working within a healthcare office setting;
• Knowledge of HIPAA and healthcare office regulations;
• Excellent organization, planning, and management skills;
• Time management and prioritization are key;
• Ability to multi-task and handle multiple phone lines;
• Computer skills are a must - Proficient in MS Office
• Ability to type 50 wpm
• Work in a fast paced team environment with shifting priorities
• Ability to handle conflict/stress with professionalism and tact

What We Offer:

At Brightstar Care, we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages, including:

• 401(k) company match
• Insurance: Medical, Dental, Vision, Whole Life, Term Life
• Generous Paid Time-Off Plans
• Free Training
• Employee referral bonus
• Weekly pay w/ direct deposit

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Ashburn, VA 20147 (Required)

Work Location: In person

Benefits:

Salary : $50,000 - $60,000