Patient Account Specialist I

Position Summary

The Patient Account Specialist II is responsible for maintaining the database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, collections, and bankruptcies. Must have strong knowledge of what Patient Account Specialist I is responsible for and can assist with training.

Major Duties and Responsibilities

• Take incoming calls that are not worked by reception and assist patient.
• Must answer phone calls from patients and all TPMG emails only.
• Responsible for posting patient payments.
• Work with collection agencies, process incoming bankruptcy notices, creating and maintaining budget plans.
• Responsible for delinquent reports by creating, reviewing, and submitting the report to your assigned location.
• Employee must review returned delinquent reports and process locations requirements.
• Responsible for posting collection checks from various collection agencies.
• Responsible for transferring patient credits on patient accounts.
• Employee will be responsible for correcting patient addresses in the system and ensure the patient receives an appropriate statement.
• Review and research accounts discrepancies efficiently and effectively.
• Responsible for sending patient to collections once thorough research has been completed.
• Responsible for Delinquent/Bad Debt accounts.
• Responsible for creating spreadsheets in Excel delinquent or collections accounts for the locations or Collection agencies.
• Responsible for uploading and transferring files to collection agencies.
• Will be assisting Supervisor and Manager in training new hires.
• All other duties as requested by the Office.

Position Summary The Patient Account Specialist I is responsible for maintaining the database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, collections and bankruptcies.

Major Duties and Responsibilities

· Take incoming calls that are not worked by reception and assist patient.

· Must answer phone calls from patients and all TPMG emails only.

· Responsible for posting patient payments.

· Work with collection agencies, process incoming bankruptcy notices, creating and maintaining budget plans.

· Responsible for delinquent reports by creating, reviewing and submitting the report to your assigned location.

· Employee must review returned delinquent reports and process locations requirements.

· Responsible for posting collection checks from various collection agencies.

· Responsible for transferring patient credits on patient accounts and processing refunds for overpayments.

· Employee will be responsible for correcting patient addresses in the system and ensure the patient receives an appropriate statement.

· Review and research accounts discrepancies efficiently and effectively.

· Responsible for sending patient to collections, once thorough research has been completed.

· Responsible for Delinquent/Bad Debt accounts.

· Responsible for creating spreadsheets in Excel – delinquent or collections accounts for the locations or Collection agencies.

· Responsible for uploading and transferring files to collection agencies.

· All other duties as requested by the Office.

Knowledge, Skills and Abilities

· Knowledge of some medical billing procedures.

· Knowledge of computer systems.

· Knowledge of office equipment (e.g., calculator, copier, fax, etc.).

· Ability to work scheduled hours as defined in the job offer.

· Ability to read and understand oral and written instructions and follow written protocols.

· Ability to examine documents for accuracy and completeness.

· Ability to provide excellent customer service.

· Ability to multi-task.

· Skill in presenting information in an organized manner.

· Skill in verbal and written communication.

Education / Training / Requirements

· High School diploma/GED.

· Six to twelve months related experience/training.

Physical Demands

· Ability to stand and walk for periods of time.

· Ability to sit for extended periods of time.

· Ability to climb or balance for limited periods of time.

· Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *

· Ability to grasp and hold up to 25 lbs.*

· Ability to hear normal voice level communications in person or through the telephone.

· Ability to speak clearly and understandably.

· Ability to smell.

Success Factors

· Alignment with Company Mission and Core Values

· Excellent Time Management/Organized

· Open Communication/Positive

· Goal Driven

· Excellent Customer Service

· Juggles Multiple Priorities

· Accuracy and Attention to Detail

· Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).