Clinical Services Manager

Position Summary

The Clinical Services Manager is responsible for the daily operations of all clinical staff. Provides clinical staff support for the office in which they are assigned. Promotes a positive and supporting environment for site clinical staff, patients, and providers.

Major Duties and Responsibilities

• Oversees clinical staff daily office operations and delegates as needed.
• Responsible for providing overall leadership, growth, administration and performance for clinical staff to ensure accomplishment of its objectives and goals.
• Post job openings using applicant tracking system and interview new hires for clinical positions.
• Responsible for clinical staff personnel functions including staffing, training, monitoring and evaluation of staff.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Responsible for resolving patient complaints and customer service issues.
• Oversee Surgery Scheduling to maintain optimal physician and patient schedules and staff coverage.
• Implementation in clinic of new service lines, Nextgen requirements, TPMG requirements for ACO, and new processes.
• Oversee supply ordering for clinical and durable medical equipment (DME).
• Responsible for preparing a budget for the clinic that will be presented and/or approved by Division Manager quarterly.
• Responsible for durable medical equipment (DME) and injectable inventory management systems to ensure the clinic is adequately stocked to meet patient needs.
• Hold semi-weekly or monthly meeting with Division Manager to review budgets, new position requests, purchases outside of budget, and overtime needs. Attend physician meeting for Operations portion.
• Work with Division Manager and team for new physician onboarding related to clinic flow, supplies, tools, and templates.
• Maintain OSHA compliance and manuals.
• Maintain clinical certifications of staff and record in Paycor.
• Facilities maintenance.
• Maintains strictest confidentiality.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.
• Knowledge of clinic office procedures.
• Knowledge of computer systems and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.
• Ability to work with minimal supervision.

Education / Training / Requirements

• Associates degree or equivalent.
• Minimum of 5 years related experience.
• Management experience preferred.
• Current licensure in VA as a Registered Nurse preferred.
• CPR Certification.