Collection Specialist

Description

Collection Specialist

The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.

Responsibilities

· Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.

· Prepare and distribute customer statements and dunning notices.

· Actively monitor aging reports and identify delinquent accounts for follow-up.

· Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)

· Negotiate payment plans and settlements following company policies.

· Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration

· Establish and maintain relationships and billings with pre-negotiated city contracts.

· Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.

· Assist with cross-training on responsibilities.

· Performs other related duties as assigned.

Requirements

Skills, Knowledge, and Abilities

· Experience in B2C and B2B customer collections, receivables management, and payment application.

· Computer skills required.

· Proficiency with Microsoft Office Suite.

· Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills

· Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.

· Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

Education and Experience

· Associate degree or a combination of relevant experience/training is preferred.

· Prior experience in collections, credit review, and/or payment application is strongly preferred.

· In-depth knowledge and experience with relevant collections process and procedures

Physical Demands and Working Conditions

· Talking, hearing, and seeing with close visual acuity are frequently required.

· Regular use of computer involving repetitive keystroke motion.

· Sedentary work involves sitting most of the time.

· Works in a normal office setting with little to no exposure to adverse environmental conditions.