Server

TIDELINE RESORT & SPA

Food Server

Department: Food & Beverage
Reports To: Restaurant Manager / Outlet Manager

Position Summary

The Food Server is an ambassador of the Tideline Resort & Spa experience, responsible for delivering polished, personalized, and attentive food and beverage service to our guests. This position combines exceptional hospitality with strong knowledge of food, beverage, and service standards to create memorable dining experiences.

The ideal candidate is warm, professional, attentive to detail, and passionate about exceeding guest expectations. A successful Food Server anticipates guest needs, demonstrates confident menu knowledge, and delivers service with genuine care and discretion.

Essential Responsibilities

• Welcome and engage guests with a warm, professional, and genuine hospitality style.
• Provide personalized service while maintaining an awareness of each guest's preferences and needs.
• Present menus, explain offerings, and confidently describe food, beverages, daily features, and promotions.
• Take accurate food and beverage orders while demonstrating attention to detail and proper service etiquette.
• Anticipate guest needs and respond promptly to requests throughout the dining experience.
• Enter orders accurately into the POS system and communicate special requests, allergies, and dietary considerations to the appropriate team members.
• Deliver food and beverages with proper presentation and timing, ensuring accuracy before presenting items to guests.
• Maintain continuous awareness of the table and surrounding dining environment without being intrusive.
• Perform thoughtful and timely table maintenance, including beverage replenishment, clearing, resetting, and maintaining a polished presentation.
• Present and describe desserts, specialty coffees, wines, cocktails, and other beverage selections in a knowledgeable and engaging manner.
• Follow all applicable laws and resort policies regarding the responsible service of alcoholic beverages.
• Present guest checks promptly and accurately while handling payments according to resort standards.
• Maintain a clean, organized, and impeccably presented service station and dining environment.
• Communicate and collaborate effectively with culinary, bar, stewarding, and other Food & Beverage team members.
• Assist colleagues whenever needed to ensure seamless service throughout the outlet.
• Address guest requests and concerns with professionalism and urgency, involving management when appropriate.
• Maintain awareness of resort amenities, services, events, and outlets in order to provide knowledgeable recommendations to guests.
• Consistently protect guest privacy and demonstrate appropriate discretion when interacting with resort guests.
• Follow all Tideline Resort & Spa standards for service, appearance, safety, sanitation, and security.
• Perform other duties as assigned by management.

Qualifications & Skills

• Previous experience in a luxury hotel, resort, fine dining, upscale restaurant, or high-end hospitality environment preferred.
• Genuine passion for hospitality and creating memorable guest experiences.
• Excellent verbal communication and interpersonal skills.
• Ability to communicate confidently and professionally with a diverse clientele.
• Strong knowledge of food, beverage, service techniques, and dining etiquette.
• Ability to learn and confidently present detailed menu and beverage information.
• Strong attention to detail with the ability to manage multiple tables and priorities.
• Ability to anticipate guest needs and provide discreet, personalized service.
• Professional appearance, positive attitude, and polished demeanor.
• Ability to operate a POS system and other restaurant technology.
• Dependable, punctual, adaptable, and committed to teamwork.
• Ability to remain composed and professional in a fast-paced resort environment.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift and carry trays and food or beverage items weighing up to 30 pounds.
• Ability to bend, reach, stoop, push, pull, and safely navigate a busy dining environment.
• Ability to work indoors and outdoors as required by the resort operation.
• Ability to maintain a professional level of service throughout an extended shift.

The Tideline Guest Experience

At Tideline Resort & Spa, exceptional service is defined by the details. Every associate plays an important role in creating an atmosphere that is welcoming, relaxed, refined, and distinctly personal.

Food Servers are expected to approach each guest interaction with warmth, discretion, confidence, and genuine hospitality. From the initial welcome to the final farewell, every touchpoint should reflect the elevated standards of the Tideline experience.

Professional Standards

Associates are expected to maintain the highest standards of personal appearance, grooming, punctuality, communication, and conduct. A willingness to learn, adapt, assist colleagues, and continuously improve the guest experience is essential.

Safety & Security

All associates are expected to follow Tideline Resort & Spa safety, sanitation, and security policies, including proper lifting techniques, safe equipment operation, responsible chemical handling, and prompt reporting of hazards or safety concerns.

Employment Statement

This job description describes the general nature and level of work performed in this position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify duties and responsibilities based on operational needs. This description does not create an employment contract, expressed or implied, and employment remains at-will.

Pay: Up to $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Food provided
• Health insurance
• Paid time off

Work Location: In person

Salary : $25