What are the responsibilities and job description for the Software Engineer Manager position at TicketNetwork?
Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We are seeking an experienced hands-on Software Engineering Manager to lead our Retail Engineering teams, which deliver critical systems and services that power and support our eCommerce organization.
In this role, you will manage and mentor a team of engineers responsible for Microsoft-based enterprise applications, including front end JavaScript, REACT, Angular, and .NET/C#, SQL Server–backed services, as well as integrations that support retail operations, order processing, pricing, fulfillment, and customer-facing workflows.
This position combines people leadership, technical strategy, and delivery ownership. You will be accountable for engineering execution, SDLC rigor, system reliability, and continuous improvement of our development and deployment practices. Experience modernizing legacy systems, migrating workloads to cloud platforms, and building robust CI/CD pipelines is highly valued.
Position Responsibilities
We are seeking an experienced hands-on Software Engineering Manager to lead our Retail Engineering teams, which deliver critical systems and services that power and support our eCommerce organization.
In this role, you will manage and mentor a team of engineers responsible for Microsoft-based enterprise applications, including front end JavaScript, REACT, Angular, and .NET/C#, SQL Server–backed services, as well as integrations that support retail operations, order processing, pricing, fulfillment, and customer-facing workflows.
This position combines people leadership, technical strategy, and delivery ownership. You will be accountable for engineering execution, SDLC rigor, system reliability, and continuous improvement of our development and deployment practices. Experience modernizing legacy systems, migrating workloads to cloud platforms, and building robust CI/CD pipelines is highly valued.
Position Responsibilities
- Strategic & Technical Leadership
- Lead, mentor, and grow a high-performing team of 6 software engineers, including onshore and offshore contributors.
- Own the technical direction and execution of retail-focused applications built on .NET, C#, SQL Server
- Guide architectural decisions with a focus on scalability, reliability, maintainability, and performance.
- Partner with Product, Operations, QA, and Database teams to translate business requirements into well-designed technical solutions.
- Drive modernization efforts, including cloud migration initiatives, technical debt reduction, and platform stability improvements.
- Delivery, Process & SDLC Ownership
- Establish and enforce strong SDLC practices, including requirements refinement, sprint planning, code reviews, testing standards, and release management.
- Lead the implementation and continuous improvement of CI/CD pipelines to improve deployment speed, quality, and operational confidence.
- Ensure engineering work is delivered predictably, with clear visibility into timelines, risks, and dependencies.
- Balance delivery velocity with long-term system health and code quality.
- Leadership & Collaboration
- Serve as a clear point of accountability for retail engineering initiatives.
- Communicate effectively with technical and non-technical stakeholders, providing status updates, risk assessments, and architectural context.
- Foster a culture of ownership, accountability, transparency, and continuous improvement.
- Support hiring, onboarding, performance management, and career development for engineering team members.
- Bachelor’s degree in Computer Science, Engineering, or a related discipline (or equivalent professional experience).
- 5 years of hands-on experience with Microsoft-based back-end technologies, including:
- C# / .NET (including Core or newer)
- Microsoft SQL Server and T-SQL
- RESTful API design and development
- HTML, CSS, JavaScript
- 5 years of experience leading software engineering teams in a mid-size or larger organization.
- Demonstrated experience managing and mentoring distributed teams, including offshore resources.
- Strong experience overseeing full SDLC execution in Agile or hybrid Agile environments.
- Proven track record of designing, implementing, and maintaining CI/CD pipelines.
- Experience with cloud platforms (Azure and/or AWS), including application migration or modernization efforts.
- Excellent communication, organizational, and stakeholder management skills.
- Strong problem-solving and decision-making abilities with a focus on business impact.
- Self-directed and comfortable operating with a high degree of ownership and accountability.
- Experience migrating legacy or on-prem applications to cloud-based architectures.
- Background in retail, eCommerce, or high-volume transactional systems.
- Experience with:
- Microservices or service-oriented architectures
- REACT and Angular
- Classic Winform Apps
- Containerization (Docker, Kubernetes)
- Infrastructure-as-code and deployment automation
- Familiarity with feature flagging, controlled rollouts, and release strategies.
- Familiarity with component-based front-end frameworks, like React or Angular.
- Master’s degree or equivalent advanced experience.