Assistant Property Manager - TIAM

Position Summary

The Assistant Property Manager supports the Property Manager in implementing the approved management plan for the assigned property or properties. Responsibilities include maintaining the physical appearance of the community, achieving the highest possible occupancy standards, delivering exceptional resident service, promoting strong resident relations, supporting accounting functions, reducing operating costs, and minimizing bad debt.

Essential Job Functions & Competencies

Leasing & Marketing

• Ensure the community is tour ready each day by inspecting the leasing path and show units; generate work orders as needed.
• Conduct property tours with prospective residents, highlighting key features and benefits.
• Lease apartments and effectively sell the community’s products and services to achieve and exceed occupancy goals.
• Conduct market surveys to gather information on competing properties, rental rates, and trends impacting occupancy.

Application & Move In Processing

• Process rental applications, including credit reports, rental verifications, and required documentation.
• Follow up consistently until all verification forms are received.
• Communicate lease terms, rental rates, payment schedules, and community rules clearly and professionally.

Collections & Revenue Management

• Perform collection activities, including phone calls and home visits.
• Accurately collect and post all rent and revenue payments; scan daily deposits and/or complete bank deposits.
• File warrants and initiate eviction procedures; appear in court when required.

Resident Relations & Customer Service

• Provide a high level of service to residents and promote positive resident relations.
• Schedule and conduct move‑out inspections; complete inventory forms and Final Account Statements per company policy.
• Complete re certifications and lease renewals in accordance with program and company requirements.

Administrative & Accounting Support

• Complete monthly accounting tasks and required reports.
• Generate purchase orders and process invoices for payment.
• Maintain accurate and organized leasing files and documentation.
• Update information in property management software.

Maintenance & Turnovers

• Assist with turnkey operations to ensure units are ready for move in.
• Support maintenance coordination as needed to uphold property standards.

Education

• High School Diploma or GED required.

Experience & Specialized Knowledge

• Low Income Housing Tax Credit (LIHTC) experience required.
• Minimum of two years of related property management, leasing, or customer service experience.
• Sales experience strongly preferred.
• Experience with Appfolio property management software preferred.

Skills & Attributes

• Strong customer service and communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Professional demeanor and a genuine passion for the work.
• Entrepreneurial spirit aligned with the company’s Vision, Mission, and Core Values.
• Ability to foster a positive and enjoyable work environment.

Other Requirements

• Completion of in house training within the first 90 days or as directed by the supervisor.