Regional Operations Manager

Your responsibilities

Job Summary

The perspective candidate will actively engage in strategic leadership and operational oversight across multiple manufacturing plants and major geographic region. This role provides hands on leadership ensuring excellence in safety, quality, productivity, and customer satisfaction while fostering a strong organizational culture and driving continuous improvement initiatives.

Job Description

The Regional Operations Manager - East Central is actively engaged in strategic leadership and operational oversight across multiple manufacturing plants or a major geographic region. This role provides hands on leadership ensuring excellence in safety, quality, productivity, and customer satisfaction while fostering a strong organizational culture and driving continuous improvement initiatives.

Preferred Location for this role:

Northwood, OH or South Bend, IN

(Northwood OH Preferred)

Travel is Up to 60% (mostly land) - South Bend, IN; Cleveland, OH; Grand Rapids, MI; Dayon, OH

Key Responsibilities

• Oversee end-to-end operations across multiple facilities with a strong emphasis on safety and cultural development.
• Promote a culture of hands-on leadership by ensuring plant level leaders are actively engaged on the floor.
• Ensure achievement of tactical and strategic KPI’s.
• Ownership of lean manufacturing practices and culture of continuous improvement.
• Lead safety programs and ensure compliance with OSHA, EEOC, WIHA, and environmental regulations.
• Direct accountability for the operational P&L and sustainable growth within their area of responsibility.
• Promote a positive and inclusive workplace culture that supports employee engagement and development.
• Develop and mentor plant-level leadership and operations teams.
• Collaborate with cross-functional departments including Sales, R&D, HR, and Supply Chain.
• Align production capabilities with current and future sales forecasts.
• Optimize resource allocation and capacity planning (equipment, personnel, materials).
• Drive cost-saving initiatives through process optimization and training.
• Maintain equipment and develop contingency plans for downtime and staffing fluctuations.
• Serve as the operations lead in solution selling activities.
• Represent operations in customer meetings and strategic projects.
  
  
  

Key Performance Indicators (KPIs)

• Safety: OSHA incident rate, near-miss reporting, and compliance audit scores.
• Quality: First-pass yield, customer complaints, and return rates.
• Productivity: Units produced per labor hour, on-time delivery rate (OTIF), and equipment utilization.
• Operational Efficiency: Staff utilization, downtime reduction, and lean project implementation success rate.
• Customer Satisfaction: Net Promoter Score (NPS), on-time delivery, and service responsiveness.
• Employee Engagement: Pulse survey scores, absenteeism rate, and internal promotion rate.
• Financial: EBIT performance, cost of goods sold (COGS), and reduction in rework and scrap.
  
  
  

Qualifications

• Bachelor’s degree in Engineering, Business, Supply Chain, Manufacturing, or Behavioral Science.
• 5–10 years of leadership experience in operations or plant management.
• Proven track record in lean culture development and tool implementation.
• Strong decision-making, risk assessment, and prioritization skills.
• High level of organizational and communication skills.
• Experience in mentoring and coaching teams.
• Understanding of warehouse and manufacturing processes (metal fabrication preferred).
• Proficiency in Microsoft Office Suite and project management tools.
• Ability to lead change and deliver measurable results
  
  
  

Job Compensation

120K - 138K Annual Bonus Incentive

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!
  
  
  

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

• Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
• Request payment of any kind from prospective jobseekers or candidates for employment;
• Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
• Send checks to job seekers; or
• Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
  
  
  

PLEASE NOTE:

• TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
• TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
• Anyone making an employment offer in return for money is not authorized by TK; and
• TK reserves the right to take legal action, including criminal action, against such individuals/entities.
  
  
  

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Your profile

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.