What are the responsibilities and job description for the IT Support Analyst position at ThunderSoft?
Job Description
Provide technical support to end users via on-site, phone or remote channels, resolve computer hardware & software issues including installation, printing, email and operating system problems.
Minimum Requirements
- High school diploma or equivalent
- 1 years of experience in IT or engineering support
- 1 years troubleshooting OS & software applications (root cause analysis, debugging)
Physical Requirements
- Regular travel between campus buildings (up to 2 miles)
- Able to lift and install equipment up to 40 lbs
Preferred Qualifications
- Bachelor’s degree in IT relevant field
Key Responsibilities
- Deliver 1st/2nd line support for devices, applications and products; troubleshoot routine and medium-complexity issues
- Follow SOPs, document incidents and solutions, escalate issues properly
- Communicate progress and risks to project leads
- Contribute to internal knowledge base
- Complete assigned technical tasks and support team KPIs
- Continuously improve technical capabilities through training
Working Scope
Work under close supervision. Resolve issues following documented procedures; apply logical reasoning and flexible thinking to handle technical challenges.
Salary : $27 - $29