What are the responsibilities and job description for the L2 Desktop Support Engineer position at Thunderhawk Technology Partners?
Role Overview: Join our team as a dedicated L2 Desktop Support Engineer in the vibrant city of Indianapolis, IN. This role offers a fantastic opportunity to work in a dynamic environment, supporting a diverse range of technologies and systems. Indianapolis is not only a hub for innovation and growth but also offers a great quality of life with its rich cultural scene, affordable living, and welcoming community.
Role: L2 Desktop Support Engineer
Location: Indianapolis, IN (Need Locals)
Duration: 6 Months
Required Experience
- 4–6 years of experience in Desktop Support / End User Computing (EUC).
- Strong experience supporting Windows and Mac environments in enterprise organizations.
Must Have Skills
- Windows 10/11 Support
- L2 Desktop Support
- Windows OS Administration
- Mac OS Support
- Apple iOS Support
- Microsoft Intune
- Windows Autopilot
- JAMF (MDM)
- ServiceNow
- Microsoft Office
- VPN Support
- Anti-Virus Support
- Group Policy
- Device Driver & Patch Management
- Workstation Imaging
- Endpoint Security & Encryption
Roles & Responsibilities
- Provide remote L2 desktop support by troubleshooting Windows, Mac, laptops, desktops, and VDI environments.
- Resolve technical issues related to Windows 10/11, Mac OS, Apple iOS, Microsoft Office, VPN, Skype, Anti-Virus, and other standard applications.
- Enroll and support Apple iOS devices using JAMF MDM and resolve incidents related to mobile device management.
- Deploy device drivers, BIOS updates, Windows patches, and software updates.
- Troubleshoot workstation performance, Group Policy issues, encryption, and software configuration failures.
- Monitor and maintain endpoint security compliance and workstation health.
- Manage and resolve incidents using ServiceNow ticketing system.
- Diagnose, troubleshoot, resolve, and escalate hardware, software, and peripheral issues.
- Support Windows 11 feature upgrades using Microsoft Intune and Windows Autopilot.
- Provide operational support for L2 workstation environments.
- Monitor end-user experience and generate reports on workstation image deployments and patch compliance.
- Perform root cause analysis and implement corrective actions for recurring desktop issues.
Preferred Skills
- Microsoft Intune
- Windows Autopilot
- JAMF
- ServiceNow
- Active Directory
- Endpoint Security
- Device Compliance
- Windows Imaging & Deployment
Thanks,
Salary : $64