Dental Front Desk Coordinator

Dental Front Desk Coordinator — PPO Experience Required, Part-Time
Thundercat Pediatric Dentistry | Greenpoint, Brooklyn

Thundercat Pediatric Dentistry is a new, patient-centered pediatric dental office in Greenpoint, Brooklyn. We are seeking a warm, organized, and dependable Dental Front Desk Coordinator to join our founding team.

This role is ideal for someone with dental front-office and PPO insurance experience who enjoys helping children and families feel welcome, informed, and cared for from their first phone call through check-out.

Schedule:

• Fridays and Saturdays, 9:00 a.m.–5:00 p.m.
• Approximately 2–4 administrative hours every Thursday for appointment confirmation, PPO verification, and Friday schedule preparation
• Anticipated 18–22 hours per week
• Must be consistently available Fridays and Saturdays, with Thursday availability for pre-clinic preparation
• Paid pre-opening training
• Opportunity for additional hours as the practice grows

Compensation:

• $24–$28 per hour, based on demonstrated dental front-office and PPO experience
• W-2 part-time position

Responsibilities:

• Welcome children, parents, and caregivers; manage check-in and check-out
• Answer phones, return messages, and provide friendly, accurate patient communication
• Schedule, confirm, and adjust appointments
• Complete Thursday appointment confirmations, insurance verification, and schedule preparation so Friday clinic days begin smoothly
• Verify PPO insurance eligibility and benefits before appointments
• Review estimated patient responsibility, collect copays and payments, and maintain accurate account notes
• Support treatment-plan scheduling and follow-up
• Maintain patient demographics, insurance information, and electronic records
• Use Archy practice-management software for scheduling, patient communication, insurance verification, account notes, and front-office workflow
• Assist with recall, reactivation, appointment confirmations, and reducing schedule gaps
• Work closely with the dentist and clinical team to keep the day organized and running smoothly
• Help maintain a calm, child-friendly front-office experience

Required qualifications:

• Prior dental front-office experience is required
• Experience verifying PPO insurance eligibility and benefits is required
• Comfortable discussing copays, estimated patient responsibility, and payment collection professionally
• Comfortable learning and using Archy practice-management software; prior Archy experience is preferred but not required
• Excellent communication, organization, and customer-service skills
• Reliable, detail-oriented, discreet, and able to work independently

Preferred:

• Two or more years of dental front-office or treatment-coordination experience
• Pediatric dental-office experience
• Experience with appointment confirmations, recall systems, treatment-plan scheduling, and insurance claims
• Interest in helping build systems in a new and growing practice

To apply, please send your résumé and a brief note describing your dental front-office and PPO insurance experience, including the software you have used and your Friday/Saturday/Thursday availability.

Pay: $24.00 - $28.00 per hour

Expected hours: 18.0 per week

Work Location: In person

Salary : $24 - $28