What are the responsibilities and job description for the Experienced Dental Front Desk Coordinator – Brooklyn, NY position at Midtown Dental Group?
We are seeking an experienced, reliable, and motivated Dental Administrative Coordinator to join our growing dental practice.
The ideal candidate will have at least 4 years of dental administrative experience, strong knowledge of dental insurance, excellent communication skills, and the ability to thrive in a fast-paced environment.
We are looking for someone who is proactive, organized, detail-oriented, and confident in managing daily front desk operations while delivering exceptional patient care.
Key Responsibilities
- Greet patients and provide a welcoming, professional experience.
- Manage appointment scheduling, confirmations, cancellations, and rescheduling.
- Answer incoming calls, text messages, and patient inquiries.
- Verify dental insurance eligibility, benefits, and coverage.
- Explain insurance benefits, treatment estimates, and patient financial responsibilities.
- Present treatment plans and assist patients with scheduling recommended treatment.
- Collect copayments, outstanding balances, and patient payments.
- Follow up with patients regarding unscheduled treatment and outstanding appointments.
- Maintain accurate patient records and documentation.
- Coordinate with clinical staff to ensure efficient daily operations.
- Manage multiple administrative responsibilities while maintaining accuracy and professionalism.
Qualifications
- 4 years of dental front desk or administrative experience strongly preferred.
- Strong understanding of dental insurance, including PPO plans, deductibles, annual maximums, and out-of-network benefits.
- Experience with treatment plan presentations and financial discussions.
- Proficiency with dental practice management software; Dentrix Ascend experience is a plus.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a busy dental environment.
- Dependable, punctual, and professional.
- Ability to work independently and collaboratively with a team.
What We're Looking For
We are looking for an experienced dental administrative professional who can confidently manage front desk responsibilities with minimal supervision.
The ideal candidate takes initiative, anticipates patient and office needs, demonstrates sound judgment, and understands the importance of providing an outstanding patient experience.
We value accountability, teamwork, professionalism, and a positive attitude.
Why Join Our Team?
- Established and growing dental practice.
- Supportive and collaborative work environment.
- Opportunity to work with experienced dental professionals.
- Professional growth and development opportunities.
- Competitive compensation based on experience.
Candidates must be able and willing to commute to our Brooklyn locations, including Cobble Hill, Marine Park, Park Slope, and Canarsie, as needed.
Only applicants with relevant dental administrative experience who can reliably commute to these locations will be considered and contacted for an interview.
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Which dental practice management systems and patient communication platforms do you have experience using? Please list all software you have worked with (e.g., Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, NexHealth, Weave, etc.).
- How many years of experience do you have presenting dental treatment plans, explaining insurance benefits, and discussing patient financial responsibilities?
Experience:
- Dental Insurance: 4 years (Required)
- Dental Front Office : 4 years (Required)
Work Location: In person
Salary : $60,000