Human Resources Manager

INTRODUCTION

Established in 1951, Thunderbird Country Club is a historic, private member-owned club nestled in the heart of Rancho Mirage, California. Revered as the birthplace of desert golf and host to U.S. Presidents, celebrities, and dignitaries, Thunderbird is rich in legacy, luxury, and lifestyle.

From its iconic golf course—originally designed by Lawrence Hughes and recently remodeled in 2022 by Tripp Davis—to its elegant clubhouse and dynamic social calendar, Thunderbird has consistently redefined excellence in private club living. The Club’s members represent a diverse and distinguished community, and the culture is grounded in tradition, hospitality, and a forward-thinking spirit.

TITLE: Human Resources Manager

REPORTS TO: Controller

POSITION OVERVIEW

The Human Resources Manager is responsible for leading and overseeing all HR functions within a private golf club environment. This role supports a diverse workforce across golf operations, food & beverage, facilities/maintenance, and administrative departments.

The HR Manager will drive a high-quality employee experience aligned with the club’s culture of service excellence, while ensuring full compliance with all applicable employment laws and internal policies.

Key Responsibilities

• Partner with the Controller and department leaders to support club operations, workforce planning, and strategic initiatives.
• Manage and process semi-monthly payroll, ensuring accuracy of wages, tips, lessons, commissions, and other variable compensation.
• Lead onboarding for both seasonal and year-round employees, including E-Verify, orientation, and compliance documentation.
• Foster a positive, service-driven workplace culture that reflects the club’s values and enhances the member experience.
• Oversee employee relations, including conflict resolution, coaching, disciplinary actions, and employee engagement initiatives (e.g., appreciation events and recognition programs).
• Ensure compliance with federal, state (California), and local employment laws, including wage and hour regulations, in coordination with HR legal counsel.
• Administer benefits programs, maintain employee records, and track required certifications (e.g., Food Handler cards).
• Develop, implement, and maintain HR policies and procedures tailored to club operations.
• Support performance management processes, including evaluations, goal setting, and employee development planning.
• Coordinate and track training programs, including safety, harassment prevention, and leadership development; ensure completion during onboarding and throughout employment.
• Manage seasonal workforce planning, including recruitment surges, onboarding, and offboarding processes.
• Oversee workplace safety programs and manage workers’ compensation claims.
• Maintain and optimize HRIS systems; ensure all employee documentation is completed, e-signed, and fully compliant.

Qualifications

• 2 years of HR experience, preferably within hospitality, private clubs, or service-oriented environments
• Strong knowledge of California labor laws and HR compliance requirements
• Experience supporting both hourly and salaried employees
• Excellent interpersonal and communication skills with a strong employee- and member-service mindset
• Ability to handle sensitive and confidential matters with professionalism and discretion
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in HRIS platforms, payroll systems, and Microsoft Office

Preferred Qualifications

• Experience with Paycom or similar HRIS/payroll systems
• Advanced proficiency in Microsoft Excel
• HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)
• Experience in a private club, golf course, or hospitality setting
• Bilingual (English/Spanish)
• Experience managing seasonal staffing models

Work Environment & Benefits

• On-site position; presence on club grounds is required
• Schedule flexibility required, including occasional evenings, weekends, and holidays based on club operations and events
• Frequent interaction with staff across multiple departments

Benefits Include:

• Health, dental, vision, and life insurance
• 401(k) with employer match
• Paid time off and holidays

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Rancho Mirage, CA 92270 (Required)

Ability to Relocate:

• Rancho Mirage, CA 92270: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $95,000