Salesforce Solution Architect - Service Cloud (Secret Clearance)

Solution Architect - Salesforce Federal Delivery (Cleared - Secret)

Location: Remote/Hybrid (US-based, DC Metro Area). In-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.

Employment Type: This is a contingent role based upon a successful bid award.

Role Summary:

We’re seeking a Federal Solution Architect who plays a key leadership role in designing and driving the successful delivery of complex Federal Salesforce Public Sector solutions, specifically within Service Cloud and Experience Cloud. Working closely with the Program Manager, the Solution Architect functions as a liaison between the Federal client and the Thunder team, translating mission requirements into scalable architecture. This role requires a blend of technical mastery, strategic vision, and the ability to operate within the rigorous security and compliance standards of cleared Federal delivery environments.

Responsibilities:

• Lead the overall Salesforce Service Cloud and Public Sector solution design and implementation, ensuring alignment between mission objectives and technical architecture.
• Develop high-level solution architecture and detailed design documents that comply with Federal standards and security requirements.
• Serve as a primary point of contact for cleared Federal stakeholders, facilitating technical discovery and aligning solutions with business strategies.
• Partner with Technical Architects to ensure adherence to best practices, industry standards, and Federal compliance for Salesforce environments.
• Mentor and lead development teams, Business Analysts (BAs), and QA resources to ensure the technical success of the program.
• Identify and mitigate technical risks and partner with sales/business development teams to accurately estimate the level of effort for Federal bids.
• Stay updated with the latest Salesforce trends—including Government Cloud Plus, Service Cloud, and Agentforce—to provide innovative solutions for Federal clients.

Qualifications:

• 8-10 years of extensive experience in Salesforce architecture and implementation, preferably in large-scale Federal environments.
• 3-5 years of proven experience solutioning for Salesforce Government Cloud Plus, Service Cloud, and/or Experience Cloud.
• Proven working knowledge of Agentforce and Salesforce AI capabilities, including the ability to architect autonomous agents and generative AI solutions within a secure Government Cloud Plus environment.
• Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling.
• Exceptional stakeholder management and executive-level presentation skills.
• Strong strategic planning, governance, and organizational skills.
• Proven ability to lead cross-functional teams and manage complex programs in cleared delivery environments.
• US Citizenship required.
• Active Secret Security Clearance required.
• Bachelor's degree required.
• Preferred Certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant.

Why Thunder? Because You Deserve More Than Just a Job.

• A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
• Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store For You

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.