What are the responsibilities and job description for the Banquet Houseperson - OC position at THUNDER VALLEY CASINO?
Position Summary:
The Banquet Houseperson is responsible for the set up and break down of function spaces and banquet rooms according to event details. The Banquet Houseperson will also provide additional support to the Banquets team in producing a smoothly and efficiently run operation that meets the highest standards of customer service. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
Essential Functions:
1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
2. Set up the banquet rooms and event spaces based on banquet event order (BEO) instructions. Monitor customer needs, ensuring all requests are promptly fulfilled in their function assignment.
3. Work closely with Food & Beverage Management, Banquet Captain, and Catering Sales for any additions or changes to BEOs.
4. Assemble and breakdown banquet furniture and props as per floor plans.
5. Setup and breakdown of buffet tables including risers, linens, plate ware and silverware as per event requirements.
6. Post-event clean-up of all function spaces, including, but not limited to, trash, linens, dishware, cleaning carpets, floors and chairs.
7. Transport linen to correct areas to be cleaned, separate linen based on vendor, restock linen shelves with clean linen, and keep inventory of linen closet.
8. Maintain cleanliness and organization of all event storage rooms and service stations. Communicate any damaged equipment or supplies to Food & Beverage Management, Banquet Captain, or Catering Sales as needed.
9. Maintain a high level of cleanliness and awareness of sanitary practices. Ensure that all areas are kept clean and free of any potential hazards.
10. Respond to Guest questions and concerns, and direct concerns to appropriate management.
11. Maintain a positive and cooperative attitude, and perform duties with a professional appearance and mannerism.
12. Maintain knowledge of all available menu items and service requirements.
13. Complete all work duties in an efficient and proper manner on a daily basis.
Qualifications:Minimum Qualifications:
1. Any combination of education, training, or experience that provides the required knowledge, skills and abilities.
2. Ability to maintain composure in a fast-paced environment.
3. Ability to work independently and with a team.
4. Must be able to communicate effectively with Guests, Team Members, and management in both written and verbal form.
5. Ability to maintain a flexible work schedule including holidays, weekends and evenings.
6. Must be at least 21 years of age.
7. Must be able to obtain UAIC Tribal Gaming License.
Physical Requirements:
1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols.
2. Ability to move up to 250 lbs. using a hand truck or flatbed cart with or without assistance.
3. Ability to lift, maneuver, and move items weighing up to 50 lbs.
4. Must be able to bend and reach to a height of six (6) feet with or without assistance.
5. Must be able to stand and walk for prolonged time periods.
6. Manual dexterity to operate job related equipment.