Client Service Support Rep - Bank

This position will directly support bank’s clients, internal and external, to accurately process transaction requests which will require strong written and verbal communication. A broad knowledge of products and services that the bank offers is required.

• This position will work onsite in our Ballard Operations Center in Appleton, WI.
  
  

 

DUTIES & RESPONSIBILITIES: 

• Responsible for client requests which include check deposits, official bank check requests, check/statement copies, remote deposit capture reviews, and return mail processing.
• Processes client requests to mail documents by verifying address details, preparing materials for mailing, and documenting completion in the client record. Processing of inactive notices and verification of deposits.
• Handle sensitive telephone and internet communications with clients, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction.
• Assist other areas of the Deposit Operations department with various tasks as needed.
• Responsible for research requests received from internal and external clients related to transactions.
• Adherence to regulations relating to deposit functions throughout the bank is required. For example, Regulation CC and Regulation E.
• Ability to take on and manage additional projects, including continuous improvement opportunities, outside of the regular daily duties.
  
  

QUALIFICATIONS & SKILLS: 

 Required:

• High school/equivalent education
• Bank operations platform experience preferred
• Strong written and verbal communication, interpersonal and customer-service skills
• Good organizational, time management and problem-solving skills
• Ability to work quickly and accurately, both independently and as a part of a team, with interruptions to meet deadlines.
  
  

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $17.96 - $24.30 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.