What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
Description
The Animal Care Center is seeking a Full-time Client Service Representative to join our team!
Our ideal candidate:
Self-motivated
Works well on a team
Organized and detail oriented
Possesses superior customer service skills
Loves pets and their people
Must be able to lift 30lbs
Basic math and writing skills
Responsibilities include:
Interacting with clients and coordinating communication between doctors, assistants and the clients
Providing top-notch customer service by being very attentive to client and pet needs
Answer and triage phone calls from clients
Schedule appointments and procedures, monitor client flow from check-in to check out
Discharge patients
Managing record and medication refill requests, client education
assisting in keeping our hospital clean
Benefits – our care in action
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution
- Continuing education and development support through our library of free CE courses and paid time off to complete
and so much more!
Why work at Animal Care Center?
At Animal Care Center our goal is to exceed our client's expectations in each and every service we perform. It is a place where pets are treated like family members with state of the art care in a clean, caring, and friendly environment.