Veterinary Client Service Representative

Client Service Representative - Dulles South Veterinary Center

South Riding, VA

Full-Time

Dulles South Veterinary Center, a Thrive Pet Healthcare partner, is looking to add a full-time Client Service Representative to our amazing team! We are looking for an energetic, motivated individual to join our team as part of Thrive Pet Healthcare's community. Candidates in this role will be cross-trained as a veterinary assistant.

The team at Dulles South is a friendly, welcoming team that supports one another in growth, mentorship, and a friendly culture. As part of a large community of hospitals located in a local community, you will enjoy getting to know clients and having the benefits of Thrive's resources nationally.

Experience And Skill Requirements

• Prior experience in a veterinary setting is required
• Veterinary CSR's and Veterinary Assistants encouraged to apply
• Enjoys creating an exceptional client experience from the first phone call
• Excellent client service and phone skills
• Attention to detail
• Excellent communication skills both verbal and written
• Demonstrates the ability to work in a fast-paced environment
• Fast learner with the desire to grow
• Able to remain calm in stressful situations
• Ability to show empathy and compassion with clients and team members
• Is not afraid to face challenges and work through obstacles in the moment
• Schedule flexibility
  
  

The client service team at Dulles South Veterinary Center creates value and experience from the first call a client makes to the hospital. Our entire team strives to be collaborative, supportive, dedicated , and devoted to each other and the community. Our team is a close team that is not afraid to step outside of any comfort zones to help one another, They are supportive, collaborative, and want each other to succeed. We also believe that having fun in our day while remaining productive is a great motivator!

Primary Job Responsibilities

• Responsible for ensuring great client service during all interactions
• Answering high volume calls and prioritizing importance of calls
• Monitor client flow from check-in to check-out
• Records Management
• Data Entry
• Accurately relay information to clients
• Process payment transactions
• Ability to prioritize client/patient flow based on presenting symptoms and presentation
• Work closely with team members and remain cooperative and respectful
• Candidates in this role will be cross trained as a veterinary assistant and must be comfortable handling animals
  
  

About The Hospital

At Dulles South Veterinary Center, we provide primary care, advanced surgeries, and professional grooming for dogs and cats in Loudoun County, South Riding, Aldie, and Chantilly. Our team is committed to keeping pets healthy and comfortable through every stage of life. We offer preventive care, diagnostics, and treatment for illnesses, along with routine and advanced surgeries - including oral, soft tissue, orthopedic, laparoscopic, and endoscopic procedures. To enhance overall wellness, we also provide grooming services, acupuncture, laser therapy, massage, and other supportive treatments.

Benefits - our care in action

Benefits

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short-term and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(K) with employer match
• Mental health resources including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for pet adoption
• Employer sponsored childcare and elder care
• Discretionary funds and FREE CE courses
• Pet Perks and veterinary service discounts
• Student Loan Management
• Paid bereavement for direct family members, including pets.
  
  

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You'll Thrive With Us

Skills

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.
  
  

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.