What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
Veterinary Orthopedic & Sports Medicine Group
Full-Time Annapolis Junction, Maryland
More than a word, care is present in everything you do. At Veterinary Orthopedic & Sports Medicine Group, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And, we have plenty of fun along the way!
Who we are
At Veterinary Orthopedic & Sports Medicine Group, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.
At Veterinary Orthopedic & Sports Medicine Group, we provide rehabilitation and integrative medicine to dogs and cats in Maryland, DC, Delaware, and Northern Virginia. Our specialties include orthopedic, neurology , sports medicine, and rehabilitation services. VOSM treats thousands of orthopedic patients every year, more than a third of them coming to us from other states and abroad. Our specialists are actively engaged in teaching, clinical research, lecturing, publishing, and instructing other board-certified surgeons. That's one of the reasons VOSM is the place veterinarians bring their own pets for advanced orthopedic care. It's also why VOSM receives challenging cases from other specialists, and has been entrusted with fixing highly skilled working, performance, and sporting dogs from around the globe. VOSM was one of the first canine orthopedic sub-specialty groups in the world. The doctors at VOSM are even further sub-specialized into the disciplines of sports medicine, joint replacement, trauma, juvenile orthopedic conditions, regenerative medicine, and orthopedic surgical oncology, as well as conservative medical management and rehabilitation treatments for osteoarthritis and soft tissue injuries. VOSM is the world's first and only veterinary sub-specialty group concentrating on canine sports medicine. The doctors at VOSM have a strong understanding of the activities performed by and injuries occurring in working and performance dogs. They also understand not only the need to accurately diagnose and treat working and sporting injuries, but the requirements of returning these athletes back to full performance.
Provide your best care with more bridges and less barriers.
Veterinary Orthopedic & Sports Medicine Group is looking for a Full-Time Client Service Representative to join us as part of the Thrive Pet Healthcare community.
Role Responsibilities
Skills
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $24-26/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
Benefits - our care in action
Benefits
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
We look forward to hearing from you, apply today!
Full-Time Annapolis Junction, Maryland
More than a word, care is present in everything you do. At Veterinary Orthopedic & Sports Medicine Group, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And, we have plenty of fun along the way!
Who we are
At Veterinary Orthopedic & Sports Medicine Group, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.
At Veterinary Orthopedic & Sports Medicine Group, we provide rehabilitation and integrative medicine to dogs and cats in Maryland, DC, Delaware, and Northern Virginia. Our specialties include orthopedic, neurology , sports medicine, and rehabilitation services. VOSM treats thousands of orthopedic patients every year, more than a third of them coming to us from other states and abroad. Our specialists are actively engaged in teaching, clinical research, lecturing, publishing, and instructing other board-certified surgeons. That's one of the reasons VOSM is the place veterinarians bring their own pets for advanced orthopedic care. It's also why VOSM receives challenging cases from other specialists, and has been entrusted with fixing highly skilled working, performance, and sporting dogs from around the globe. VOSM was one of the first canine orthopedic sub-specialty groups in the world. The doctors at VOSM are even further sub-specialized into the disciplines of sports medicine, joint replacement, trauma, juvenile orthopedic conditions, regenerative medicine, and orthopedic surgical oncology, as well as conservative medical management and rehabilitation treatments for osteoarthritis and soft tissue injuries. VOSM is the world's first and only veterinary sub-specialty group concentrating on canine sports medicine. The doctors at VOSM have a strong understanding of the activities performed by and injuries occurring in working and performance dogs. They also understand not only the need to accurately diagnose and treat working and sporting injuries, but the requirements of returning these athletes back to full performance.
Provide your best care with more bridges and less barriers.
Veterinary Orthopedic & Sports Medicine Group is looking for a Full-Time Client Service Representative to join us as part of the Thrive Pet Healthcare community.
Role Responsibilities
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
- With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
- Communicating via phone, email, and in person with clients and actively listening to their concerns.
- Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
- Present clients with financial options and process payment
- Ensure the lobby is clean, organized and welcoming
- Be willing to guide, mentor, and support fellow team members.
- 2 years Veterinary Client Service Representative experience required
- Must be familiar and comfortable with Microsoft Excel and Word
- Must be confident in discussing normal results on diagnostic tests
- High School diploma or equivalent
Skills
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
- Scholarship opportunities and tuition reimbursement
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $24-26/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
Benefits - our care in action
Benefits
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no waiting period
- Continuing education and development support through our library of free CE courses and paid time off to complete
- Scholarship opportunities and student loan support program
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
We look forward to hearing from you, apply today!
Salary : $24 - $26
