What are the responsibilities and job description for the Customer Service Representative position at Bay Area Veterinary Hospital?
Job Title: Front Office Staff / Receptionist
About Us:
At Bay Area Veterinary Hospital, we treat every patient like family Our team is dedicated to providing compassionate, high-quality veterinary care while ensuring a welcoming, stress-free experience for our clients and their pets. We are proud to incorporate Fear-Free handling techniques to make visits as comfortable as possible.
Position Overview:
We are seeking an organized, friendly, and reliable Front Office Staff member to join our team. As the first point of contact for our clients, you will play a key role in creating a positive and professional experience. You'll manage scheduling, client communications, and administrative tasks that keep our hospital running smoothly.
Responsibilities:
- Greet clients and patients warmly upon arrival and provide excellent customer service.
- Answer phones, respond to emails, and manage appointment scheduling.
- Check clients in and out, process payments, and review invoices.
- Maintain accurate client and patient records in our practice management system.
- Assist with managing prescription refill requests and coordinating with the medical team.
- Ensure the front desk and waiting area are clean, organized, and welcoming.
- Support veterinary staff with administrative needs as required.
Qualifications:
- Previous experience in customer service or reception; veterinary or medical office experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfort with computers and scheduling software (training provided).
- Compassionate, patient, and professional when interacting with clients and pets.
Schedule & Benefits:
- Part-time positions available.
- Employee pet care discounts.
- Supportive team environment with opportunities for growth.
How to Apply:
Please send your resume and a brief cover letter to We look forward to welcoming the right candidate to our team
Job Type: Part-time
Pay: $ $18.00 per hour
Expected hours: 24 – 28 per week
Education:
- High school or equivalent (Required)
Experience:
- Veterinary: 1 year (Preferred)
Language:
- English (Required)
Ability to Commute:
- Chester, MD Required)
Ability to Relocate:
- Chester, MD 21619: Relocate before starting work (Preferred)
Work Location: In person
Salary : $32,000 - $40,000