What are the responsibilities and job description for the Client Service Representative position at Thrive Pet Healthcare?
Description
Tampa Bay Veterinary Specialists & Emergency Care Center (TBVS) is looking for a Client Service Representative (CSR) to join our team. Our CSRs play an essential role in creating a positive experience for clients and supporting the communication and coordination required within a busy specialty and emergency veterinary hospital.
We’re looking for someone who is friendly, professional, organized, and comfortable working in a fast-paced environment. The ideal candidate enjoys helping people, communicates clearly, and understands the importance of empathy and professionalism when clients may be worried about their pets.
What You’ll Do
At TBVS, our Client Service Representatives are an important part of the patient care experience. You’ll work alongside a team of veterinary professionals dedicated to providing exceptional specialty and emergency care while helping clients navigate what can sometimes be a stressful experience.
If you enjoy helping people, building relationships, solving problems, and being part of a collaborative veterinary team, we’d love to meet you.
Apply today and help us provide an exceptional experience for every client and patient who walks through our doors.
Tampa Bay Veterinary Specialists & Emergency Care Center (TBVS) is looking for a Client Service Representative (CSR) to join our team. Our CSRs play an essential role in creating a positive experience for clients and supporting the communication and coordination required within a busy specialty and emergency veterinary hospital.
We’re looking for someone who is friendly, professional, organized, and comfortable working in a fast-paced environment. The ideal candidate enjoys helping people, communicates clearly, and understands the importance of empathy and professionalism when clients may be worried about their pets.
What You’ll Do
- Provide a warm, professional experience for clients from arrival through departure
- Answer incoming calls and assist clients with questions, scheduling, and appointment needs
- Check clients and patients in and out efficiently
- Coordinate communication between clients, doctors, and clinical team members
- Obtain and accurately enter client and patient information
- Collect payments and review estimates, deposits, and invoices with clients
- Help manage appointment schedules and client flow
- Obtain medical records and coordinate information with referring veterinary hospitals
- Communicate with clients professionally and compassionately during routine and stressful situations
- Maintain accurate documentation within the hospital’s practice management system
- Work collaboratively with the medical and client service teams to provide an excellent overall client experience
- Previous customer service experience required
- Veterinary or medical customer service experience preferred
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Ability to prioritize multiple responsibilities in a busy environment
- Comfortable handling sensitive or emotional client interactions with professionalism
- Strong computer skills and ability to learn veterinary software systems
- Dependable, positive, and team-oriented
- Ability to remain calm and solutions-focused when situations become challenging
- Flexibility to work scheduled shifts based on hospital needs
At TBVS, our Client Service Representatives are an important part of the patient care experience. You’ll work alongside a team of veterinary professionals dedicated to providing exceptional specialty and emergency care while helping clients navigate what can sometimes be a stressful experience.
If you enjoy helping people, building relationships, solving problems, and being part of a collaborative veterinary team, we’d love to meet you.
Apply today and help us provide an exceptional experience for every client and patient who walks through our doors.