Manager of Peer Services – Glick Recovery Campus (Crisis Center)

• Manage a team of peer supporters as it relates to personnel and performance management, supervision, timekeeping, scheduling, and supporting day to day operations

• Monitor EHR and ensure documentation is accurate and submitted in a timely manner

• Work directly with their team to support and assist them with proper documentation

• Collaborate with internal compliance teammates to ensure all documentation follows the most up to date guidance and regulations

• Monitor notes to ensure submission within 24 hours and have appropriate discussions with team members not meeting this standard

• Oversee caseload review to ensure best practice

• Complete supervision for their team, and support back up of supervision with other teams as needed

• Collaborate with leadership to monitor productivity and work quickly to identify any issues and address immediately, utilizing dashboards and other monitoring tools

• Support all programs in continuous process improvement

• Collaborate internally across departments to ensure client and partner satisfaction

• Complete administrative duties as required including forms, paperwork, data tracking, notes, and reports

• Meet with team members onsite as needed for onboarding, training, or other business needs as they arise

• Enforce policies and procedures to ensure the program is operating appropriately

• Advise and manage staff appropriately, including monitoring performance and having accountability discussions

• Other duties as assigned

• Active OHMHAS Peer Support Supervisory Certificate

• Working knowledge of different pathways to recovery and social systems including evidence-based practices

• Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans

• Comfortable working with industry related software

• Ability to be an active listener by asking questions and reflecting on what is being said

• Ability to delegate tasks where appropriate

• Ability to encourage and motivate others, particularly when dealing with people in recovery

• Proficient level of ability with computer; Microsoft Office Products

• Effective written and oral communication skills; ability to articulate information clearly

• Reliable transportation

Preferred Requirements:

• Prior experience in a leadership role

• Experience with Medicaid compliance and/or billing requirements

• Identify as a person in recovery with at least one year of successful recovery

• Active Ohio Certified Peer Supporter

Education: High School Diploma or GED equivalent