Clinical Program Manager - Crisis Services

About Thrive Counseling Center:

Thrive Counseling Center envisions a world where mental health is valued, proactively nurtured, and is in reach of everyone. As a Community Mental Health Center, we are committed to serving everyone who needs our help. 90% of our clients have very limited financial resources and rely on our therapy and psychiatry services to live a full and balanced life. If you are passionate about equitable and affordable mental health for all, join us at Thrive to provide hope, resilience and recovery for those we serve.

The Role:

The Clinical Program Manager is responsible for overseeing crisis intervention and stabilization services for individuals in acute behavioral health crises. This role ensures timely, effective response to community needs while supervising crisis staff, maintaining compliance, and supporting program development.

This position includes supervisory responsibilities, participation in a 24/7 on-call structure, and a caseload (8–10 clients).

What You'll Do:

• Lead and strengthen 24/7 crisis response services
• Supervise and support a team of crisis clinicians
• Ensure fast, effective, and compassionate responses to individuals in crisis
• Debrief and guide staff through complex and high-risk situations
• Build partnerships with law enforcement, hospitals, and community agencies
• Use data and outcomes to improve services and expand impact
• Provide direct crisis intervention and short-term therapy (8–10 clients)
• Perform other related duties as assigned

What You Bring

· Experience in crisis intervention or emergency behavioral health

· Strong leadership and decision-making under pressure

· Commitment to trauma-informed and culturally responsive care

· Ability to support and guide teams through high-stress situations

What Makes This Role Unique

• High-impact leadership role in critical community services
• Opportunity to shape and expand crisis programming
• Balance of leadership, strategy, and direct clinical work

Benefits:

• Medical, Vision, Dental Insurance
• PTO for Short-term leave
• Long-term disability
• Life Insurance
• 401k with employer match
• 5 weeks PTO per year plus paid holidays
• Pet Insurance
• Free Training
• Annual Professional Development Stipend
• Supplemental Insurance Policies available through Aflac
• Free parking
• Close to Oak Park’s restaurants, shops, and public transportation
• Eligible for student loan forgiveness
• Tuition Reimbursement (Though the state of Illinois)
• Employee Assistance Program

Qualifications:

• Master’s degree in a related mental health field
• Clinical licensure required (LCPC, LCSW)
• 2-3 years supervisory/management experience required
• Ability to work with diverse clients
• Experience with Medicaid Rule 132 and Rule 140 preferred

Schedule:

• Monday – Friday

If you’re ready to bring your expertise and passion to a place where your work truly makes a difference, apply today to join Thrive Counseling Center. Help us continue our mission to provide hope, resilience, and recovery to those who need it most.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Master's (Preferred)

Experience:

• Management: 2 years (Preferred)

License/Certification:

• LCPC or LCSW (Preferred)

Work Location: In person

Salary : $60,000 - $75,000