Little Grand Market Supervisor

The Little Grand Market

Market Supervisor

Job Description

Thrive Companies, the parent company of The Little Grand Market, is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

About The Little Grand

The Little Grand is a chef-driven food hall rooted in hospitality, community, and thoughtful

experience. As part of Thrive Companies, we create spaces that connect people and elevate

everyday life. Our team is committed to operational excellence, guest delight, and

collaborative partnership with our chef partners.

Position Summary

The Market Supervisor serves as the primary on-floor leader during assigned shifts, owning

service execution, supporting team members, and addressing guest needs in real time. This

role balances hands-on hospitality leadership with light administrative and operational

support.

This is a high-visibility, people-first leadership role that reinforces service standards,

protects the guest experience, and strengthens communication between frontline teams and

management.

REPORTS TO: Guest Experience Managers at The Little Grand

Ideal Candidate Profile

The ideal Market Supervisor is a confident and observant hospitality professional who

thrives in a dynamic service environment. They lead without ego, communicate clearly, and

remain calm under pressure.

Key Qualities Include

• Strong service instincts and floor awareness
• Clear and professional communication skills
• Natural leadership presence
• Organizational and administrative competence
• Solutions-oriented mindset
• Alignment with The Little Grand’s values and vision
  
  

Strategic Impact

This role strengthens on-floor leadership while allowing management to focus on revenue

growth, events, activations, and long-term business strategy.

The Market Supervisor Helps The Little Grand

• Maintain elevated and consistent service standards
• Reduce reactive decision-making and management burnout
• Build scalable systems that support continued growth
• Strengthen internal communication and staff morale
  
  

Responsibilities And Duties

Service Leadership & Hospitality Excellence

• Serve as the hospitality leader on the floor during assigned shifts
• Monitor live service and ensure consistent, high-quality guest experiences
• Address guest feedback and concerns with professionalism and care
• Make real-time decisions that protect service flow and brand standards
• Model elevated hospitality and coach team members in the moment
  
  

Team Support & Communication

• Act as the primary point of contact for frontline staff during shifts
• Provide immediate guidance and problem-solving support
• Reinforce service standards and operational expectations
• Facilitate clear communication between staff and management
• Foster a positive, accountable, and team-oriented culture
  
  

Operational & Administrative Support

• Assist with shift execution, staffing flow, and event facilitation
• Support inventory and purchasing coordination
• Help implement and uphold SOPs and systems
• Communicate operational insights and opportunities for improvement
• Support chef partner relationships during service as needed
  
  

Note: This role may involve additional responsibilities not listed here. The General Manager may delegate tasks but is ultimately responsible for their completion and success. The role requires adaptation to dynamic business needs and collaboration with various teams for overall success.

Skills, Education And Experience

• Must be 21 years or older.
• Previous restaurant, or bar management experience preferred.
• Ability to maintain a flexible schedule with daytime, and evening shifts.
• Eagerness to learn and expand on restaurant operations and bar knowledge.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Effective time management skills to manage a busy work environment. The ability to schedule and organize multiple jobs is critical.
• Ability to lift 15-50lbs regularly, stand for extended periods daily (6-8 hours) and ability to move throughout the facility during scheduled shifts.
• Ability to handle cash and manage the register.
  
  

Benefits

• Status & Compensation
• Full-Time, min 32 hours per week
• $25 per hour
• Schedule Options:
• Saturday through Tuesday
• Friday through Sunday and Tuesday
• Benefits which include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, phone allowance, and free gym membership.