Hospitality Operations & Systems Manager

What You’ll Do

At Thrive, we believe great spaces are built through great experiences. Across our cafes, bars, and food hall, we create environments where people gather, connect, and feel part of something.

As we’ve grown, so has the complexity behind the scenes – from systems and tools to communication and coordination. The Hospitality Operations & Systems Manager plays a critical role in ensuring these elements run smoothly and effectively.

This position supports operational excellence by improving systems, simplifying processes, and connecting efforts across operations, marketing, and finance. The goal is to enable on-the-ground teams to focus on delivering expectational guest experiences while ensuring consistency and clarity across all locations. The successful individual in this role enjoys improving how things work, supporting teams, and being a part of a growing hospitality environment.

The Company You Will Join

At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

What You’ll Be Responsible For

Optimize Systems & Tools

• Take ownership of operational systems, including training and enablement across the Food & Beverage team.
• Maintain accurate menus, pricing, and systems integrations.
• Troubleshoot and resolve system issues efficiently.
• Identify inefficiencies and improve workflows.
• Standardize systems and processes across locations.
  
  

Analyze Data & Drive Insights

• Track revenue trends and cost of goods.
• Help bring revenue-driving ideas to life through project management and guiding strong execution.
• Identify patterns, gaps, and opportunities across locations.
• Translate data into actionable insights for leadership.
• Support decision-making through clear, meaningful reporting.
  
  

Align Marketing, Programming & Operations

• Ensure marketing efforts reflect in-location experiences.
• Coordinate communication across teams for events, promotions, and programming.
• Support consistency and authenticity in brand execution across all spaces.
  
  

On-Site Operational Support

• Step in for occasional on-site coverage.
• Assist with major events, activations, and seasonal peaks.
• Support weekend and high-volume periods when necessary.
• Stay connected to day-to-day operations to inform improvements.
• Assist with other projects or duties as directed or assigned.
  
  

What Success Looks Like

• Systems and processes are streamlined, reliable, and consistent across locations.
• Operational issues are identified and resolved proactively.
• Leadership has clear, actionable insights into performance and opportunities.
• Marketing, programming, and operations are well-aligned and cohesive.
• Communication across teams is timely, clear, and effective.
• Thrive’s spaces feel connected, intentional, and reflective of brand experience.
  
  

Qualifications And Skills

• Proven experience in bar management, restaurant management, hospitality, events, retail, program management, business operations or similar.
• Prior experience with Toast and BevSpot is a plus but not required.
• Intermediate or greater skills utilizing Excel required.
• Strong problem-solving instincts with the ability to remain flexible.
• Ability to balance attention to detail with big-picture thinking.
• Effective communication skills, both verbal and written.
• Strong sense of ownership and follow-through.
• Passion for creating exceptional guest and team experiences.
  
  

Perks And Benefits

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave