What are the responsibilities and job description for the Assistant Manager position at Thrillz?
Assistant Manager – Thrillz High Flying Adventure Park (Danbury)
About Thrillz
Thrillz High Flying Adventure Park is an unmatched family entertainment experience offering the world’s largest harness-free indoor flying fun on a variety of airbag challenges. Guests also enjoy private party rooms, laser tag, video gaming, 360° virtual-reality rides, a huge prize arcade, snack bar, and corporate team building — all under one roof. We create a fun, high-energy environment for families, friends, and team events.
Position Overview
Thrillz Danbury is seeking a motivated, high-energy Assistant Manager to help lead daily park operations. This role works closely with the General Manager to ensure a safe, fun, and well-organized experience for guests while supporting and guiding staff on the floor.
The ideal candidate is organized, action-oriented, and comfortable leading a team in a fast-paced entertainment environment. Strong communication, leadership, and conflict resolution skills are essential.
Schedule: Wednesday – Sunday (Weekends Required)
Reports To: General Manager
Position Type: Full-Time, Salary
Key Responsibilities
- Assist with opening and closing operations of the park.
- Help oversee daily floor operations including guest experience, safety, and service.
- Supervise staff and ensure team members follow safety guidelines and operational procedures.
- Assist with staff training, onboarding, and coaching to help employees succeed in their roles.
- Address guest questions, concerns, or complaints and resolve conflicts professionally and efficiently.
- Support multiple operational areas including front desk, snack bar, redemption station, phones, and party bookings.
- Troubleshoot basic technology or equipment issues when they arise.
- Ensure daily operational tasks and safety checks are completed.
- Help maintain a positive, energetic team environment.
- Perform other operational duties as needed.
Preferred Qualifications
- First Aid & CPR certification (or willingness to obtain).
- Ability to stand for extended periods of time.
- Experience with computers, electronics, or basic IT troubleshooting.
- 1 year of customer service experience.
- Experience working with youth and families.
- Previous experience supervising or managing staff.
- Comfortable working weekends and evenings.
- Reliable transportation.
- Familiarity with Google Workspace and POS systems.
- Hospitality, recreation, or entertainment industry experience.
Education
College experience in a related field preferred but not required.
Experience
- 1 year experience in recreation, hospitality, or customer service preferred.
- Previous leadership or staff supervision experience is strongly valued.
Key Skills
- Strong communication and conflict resolution skills
- Leadership and team support
- Organization and time management
- Quick problem solving
- Positive, energetic attitude
- Ability to work in a fast-paced environment
Why Join Thrillz?
- Work in a fun, high-energy environment
- Be part of a growing entertainment brand
- Lead a team that creates memorable experiences for families
- Opportunities to develop leadership and management skills
If you enjoy working with people, leading teams, and being part of an exciting entertainment environment, Thrillz is the place for you.
Apply today and help us deliver unforgettable experiences!
Thrillz High Flying Adventure Park is an unmatched family entertainment experience offering the world’s largest harness-free indoor flying fun on a variety of airbag challenges. We also offer private party rooms, laser tag, video gaming, 360° virtual-reality rides and games, a huge prize arcade, snack bar and corporate team building – all under one roof!
Salary : $50,000 - $60,000