What are the responsibilities and job description for the Shift Lead (Threshold Climbing & Fitness) Safety Sensitive position at Threshold Climbing Gym?
Key Responsibilities:
Risk Management
- Enforce all gym policies and climbing rules
- Monitor bouldering, top rope, and lead areas
- Respond to incidents
- Complete and document incident reports
Staff Leadership
- Lead and direct front desk and floor staff during shift
- Delegate tasks and ensure completion (cleaning, belay checks, member assistance)
- Assist with training new hires
- Serve as point of contact for staff questions or concerns
Member & Guest Experience
- Deliver exceptional customer service
- Address member concerns and resolve complaints professionally
- Oversee group events, classes, and birthday parties as needed
- Ensure visitor agreements and check-in procedures are properly followed
Operations
- Open and/or close the facility according to procedures
- Handle cash drawers and POS transactions
- Balance registers and complete end-of-shift reports
- Monitor facility cleanliness and organization
- Communicate operational updates to management
Qualifications
- Previous climbing gym, retail, hospitality, or supervisory experience preferred
- Strong knowledge of climbing
- Top rope belay certified (lead certification preferred)
- CPR/AED and First Aid certified (or ability to obtain)
- Excellent communication and leadership skills
- Ability to remain calm and decisive in emergency situations